Anthony Lam Email & Phone Number

Essendon North

Kensington (Head Office)

Responsibilities:• Bookkeeping and bank reconciliation duties • Accounts Payable and Accounts Receivable• Handling clients and creditors enquiries • Managing Fixed Assets register and Asset Clearing account (in relation tocapitalisation of project expenses)• Assisting accountant with month-end accounting procedures • Managing government funds for Wintringham• Documenting finance proceduresAchievements:• Meeting month end deadlines in a timely, accurate and detailed manner • Meeting and exceeding stakeholder expectations on delivery of work • Streamlined on board training process for the Finance Department

55 Collins Street, Melbourne

Responsibilities:• Risk and assurance monitoring for customer interaction• Provide in-depth analysis to ensure compliance requirements are met• Conduct detailed reporting for auditing and compliance purposes• Coaching and facilitating consultants to provide excellent customer service• Development of the quality framework/guidelines• Identify process failures and recommending/initiate solutions • Created & implemented training manuals for on board training Achievements:• High rated performance outcomes • Recognition from key stakeholders for providing quality service • Implemented and executed a quality presentation for new induction groups

Responsibilities:• Risk and assurance monitoring for customer interaction• Provide in-depth analysis to ensure compliance requirements are met• Conduct detailed reporting for auditing/compliance purposes and key stakeholders• Coaching and facilitating consultants to provide excellent customer service• Development of the quality framework/guidelines• Step up National Quality Assurance Team Leader • Presentation of quality program for induction group Achievements:• Part of NextGen project team to implement an updated evaluation software • Multiple QA of the month awards• Superpartners Applaud Award for delivering service excellence • Project leader for coaching & training new Quality systems (Genesys)

2 Lonsdale Street, Melbourne

Responsibilities:• Deliver Excellent Customer Service for all Superannuation enquiries • Demonstrate initiative to go above and beyond for customers • Step up team leader• Coaching and mentoring new staffAchievements and outcomes:• Superpartners Applaud Award for delivering excellent customer service.• Consistent high performance rating in call centre targets• Demonstrate initiative to go above and beyond for customers by prioritising and resolving enquiries in a timely manner • High performance rating for Quality customer service• Multiple Awards for delivering excellent customer service, nominated by managers and peers

Melbourne, Australia

Achievements and outcomes: • Providing excellent customer service and building rapport• Delivering high standards of food preparation• Coaching and mentor new staff, ensuring they provide a high standard of service• Completed Certificate 3 and 4 in Retail Operations

Education record

Bachelor Of Business, Accounting

Major in Accounting , minor in Econometrics

Education record

Activities and Societies: Year 12 Prefect