• Supported Head of IT in transformation of the IT organisation by identifying skill set required, matching and developing IT capability and capacity of the IT team.• Led the major initiative in setting up the new campus in Guangzhou by having systems in the Hong Kong campus be enhanced and deployed.• Evaluated technologies and with solutions applied through the usage of emerging technologies to improve user experience and efficiency of the operation• Developed the processes and… Show more • Supported Head of IT in transformation of the IT organisation by identifying skill set required, matching and developing IT capability and capacity of the IT team.• Led the major initiative in setting up the new campus in Guangzhou by having systems in the Hong Kong campus be enhanced and deployed.• Evaluated technologies and with solutions applied through the usage of emerging technologies to improve user experience and efficiency of the operation• Developed the processes and mechanism by establishing the PMO (Project Management Office) to ensure project governance and compliance. • Represented the IT Department coordinating the IT audit activities with the 'Big 4' auditors, and with observations and findings identified for improvement, and with results approved by the University Audit Council.• Be the representative of HKUST IT and being elected to lead Application related events organized with JUCC (Joint University Computer Centre). Show less

-•Responsible for business liaison, infrastructure, and system deployment and adoption. Established the business partnership to ensure that communication and dialogue between IT and various business units are optimised• Drove the deployment and adoption of a highly complex global solution, Customer Life Cycle Management, with significant values in improving the efficiency in managing sales including leads and opportunities, web base promotion, and field service operations• Managed and… Show more -•Responsible for business liaison, infrastructure, and system deployment and adoption. Established the business partnership to ensure that communication and dialogue between IT and various business units are optimised• Drove the deployment and adoption of a highly complex global solution, Customer Life Cycle Management, with significant values in improving the efficiency in managing sales including leads and opportunities, web base promotion, and field service operations• Managed and drove effective IT practices in the areas of Governance, Project and Portfolio Management, Policy Setting, Compliance and Reporting. • Rolled out an IT service model by identifying specific challenges and expectation of the region, and liaise with our service provider to have processes and tools available to effectively support the region• Improved infrastructure of the region having a more reliable network with sufficient bandwidth, and with tools such as O365 / Skype of Business deployed to help controlling IT spending in the region Show less

- Managed System Implementation, Enhancement, Integration and Support for the Far East Region- Worked with the Design/Master Data team to improve and enable operations for Raw Material, Fashion Design and Merchandising teams- Worked with the Creativity Team in Corporate to have innovative and technology solutions improving the efficiency and operations of the Business teams

• Built and led the IT org in APac by implementing information policies and guidelines aligning with local biz needs and global strategies• Developed relationship with vendors in Asia and China supporting set up of new sites / solutions in a timely manner.• Provided vision, strategic development and coordination of IT services across all business units- (1) Migrated legacy systems to a common platform including E1/SAP, Siebel & Cognos (2) Implemented BI solution to allow S&M teams… Show more • Built and led the IT org in APac by implementing information policies and guidelines aligning with local biz needs and global strategies• Developed relationship with vendors in Asia and China supporting set up of new sites / solutions in a timely manner.• Provided vision, strategic development and coordination of IT services across all business units- (1) Migrated legacy systems to a common platform including E1/SAP, Siebel & Cognos (2) Implemented BI solution to allow S&M teams analyzing revenue and cost (3) Rolled out the e-business suite for APac region to accomplish 20% of revenue generation (4) Integrated our systems with a Logistic company with over $x millions of inventory maintained by the 3PL• Managed the DC with infrastructure (networking, telecom, servers and security) being integrated into a global environment. Developed standard procedure to facilitate purchase of IT equipment and asset mgnt• Managed setting up of new facilities such as start up new offices & plants are • Established the service desk with scope of services and processes defined. Agreed SLA with Biz units and ensure delivery of services to agreed targets.•Led the IT org and system integration due to various company merge and acquisitions. Show less

• Developed applications and re-engineered business processes involving automation of key systems such as Siebel CRM. These were achieved by leading an in-house regional project team of 45 staff together with the Deloitte consulting team.• Managed the IT vendor relationships and service levels, contract negotiation and deliverables; particular focus on managing the outsourced IT service • Communicated to Executive and Steering Committee on a regular base on IT development and project… Show more • Developed applications and re-engineered business processes involving automation of key systems such as Siebel CRM. These were achieved by leading an in-house regional project team of 45 staff together with the Deloitte consulting team.• Managed the IT vendor relationships and service levels, contract negotiation and deliverables; particular focus on managing the outsourced IT service • Communicated to Executive and Steering Committee on a regular base on IT development and project status, and established the process to ensure all gaps and issues were covered and addressed. • Recruited, trained, and established the regional organization by transiting it from a country based operation to accomplish leveraging of resources and able to have wider career path for staffs• Built, coached and guided development team and outsourced partners to develop and implement projects and define KPIs and implement SLAs to measure application development and maintenance• Led a taskforce to develop the ranking criteria (performance review criteria), job description and level. This also involved the standardization of performance measurements across the region for the IT staff. Show less

• Managed the IT platform of the retail and delivery business units of Australia Post across the country including POS (Point of sales) and modeling tool (BI) for business analysis• Maintained the development and maintenance of the application development and maintenance of the retail business units of Australia Post across the country by leading a team of 12 IT staff and contractors• Created an integrated environment in Australia Post to evaluate the impact of any system software and… Show more • Managed the IT platform of the retail and delivery business units of Australia Post across the country including POS (Point of sales) and modeling tool (BI) for business analysis• Maintained the development and maintenance of the application development and maintenance of the retail business units of Australia Post across the country by leading a team of 12 IT staff and contractors• Created an integrated environment in Australia Post to evaluate the impact of any system software and 100+ application upgrade, and scheduled their release into the production environment to minimize impact and loss of productivity to user departments. Show less