Anthony Latimer Email & Phone Number

Greater Chicago Area

Greater Chicago Area

Recruited to lead the long-range direction of the technology function as well as the design, acquisition, management, implementation, and maintenance of an enterprise-wide technology infrastructure. Monitor and analyze technology and trends that could improve company performance.ACHIEVEMENTS:★ Improved Network KPIs in network uptime, customer satisfaction, incident response time, and change success rate.• Global Network RFP – Technical Lead responsible for the overall design, technical requirements, data validation, and architecture. Involved in SLA development, managed service creation, contract negotiation, cost model development, and internal management process. Resulting in $5 million in savings over the life of the contract while improving network stability and speed.• Reduction of over North America WAN spend while increasing network bandwidth and latency characteristics by moving sites to a VPLS network resulting in $80,000 of annual savings.• Implemented major routing changes to improve global application response time and incident reduction.• Moved Wireless network from controller-based wireless to controller-less access points which produce $48,000 in project savings. KEY FUNCTIONS:• Direct operations, provide leadership and oversight, including tracking KPIs, supervising, training, mentoring, coaching, and developing team members. • Lead vendor and service provider management ensured that outsource services SLAs were met. • Oversee operations, incident and problem management, RCA, Change, escalations, and service restoration teams.• Responsible for the management of WAN for 320 sites in 90 countries.• Manage vendors and vendor selection process, service contract management, product evaluation, and setting selection criteria.• Full financial accountability including P&L, budget creation and cost controls, capital investments, financial forecasting, and monitoring KPIs, budgets, vendor expenses, cash flow, and other expenses.

Chicago, Illinois, United States

Selected to manage the global network operations. Providing leadership to a technical staff of two regional leads and 27 network engineers including 1 lab engineer, 2 design engineers, and 1 network architects; with global responsibility for Datacenter, Voice, LAN, WAN, WLAN, DNS/DHCP, Internet, Proxy, VPN, and secure B2B connection.ACHIEVEMENTS:★ Maintained solid SLA missing one 1 key SLA and 0 critical in 26 months on a 3-year contract.• 80% open ticket reduction – by improved reporting and redesigning workflows. • 45% severity 1 and 2 outage reduction – Implemented better proactive monitoring and performance threshold alerting. • Reduced spending increase OI by negotiating the transfer of maintenance costs to the customer and give a resource unit discount.• Improved line of service process resulting in a 60% open project reduction by developing standard work packages process.• Managed a contract with 10 million dollars OI for the network service area.GOOGLE MOTOROLA MOBILITY/ARRIS HOME SEPARATION PROJECT (GLOBAL NETWORKS PLATFORM)★ Managed technical teams through logical separation moving customer sites to their MPLS cloud.• Partnered with project teams on the implementation process for re-addressing servers to be migrated to new network subnets.• Ensured plan for Hosted IPT, WLAN, DNS, DHCP separation met needs of both company’s long-term strategy.• Cross-functionally collaborated with customers and project managers, developing a strategy for physical separation.KEY FUNCTIONS:★ Managed contracts, ensuring statement of work was being followed and billable resource units were accurately billed.• Led operations, incident and problem management, RCA, Change, escalations, and service restoration teams.• Financial Management – Managed billing, Capital and Operations budgets, Technology refresh budget management, $10 million in annual revenue, and a $5 million annual budget.

Schaumburg, Illinois, United States

Responsible for 24/7 support LAN WAN DNS and Telecom for 53 sites 2 enterprise datacenters, 5 large campus networks, 7 computer rooms, and 105 network WAN connections. Managed 15 network engineers and two managers.★ Led WAN Design and implementation.• Managed 2 major network divestitures and one large transformation project including logical datacenter separation.• Implemented Hosted IPT and Metropolitan Area Network.

Schaumburg, Illinois, United States

Provided 24/7 WAN support.★ Routing protocol migration project IGRP to EIGRP• Worked with carriers to resolve issues and turn up new services.• Produced and presented utilization WAN quality and outage reports for operational reviews.• Network management system evaluation selection and global implementation• Link encryption security• Non-IP based protocol reduction project (Token Ring AppleTalk, Dec Net)

Master Of Science - Ms, Business Information Technology Management

Bachelor Of Science - Bs, Information Technology