Responsible for overall contract performance as prime. Contractor Performance Assessment Reports (CPAR) self-assessment narrative. Service level agreement (SLA) adherence and management. Perform monthly and Period of Performance (PoP) financials tracking, reporting, and reconciliation. Call order acceptance and billing management. Client, OEM, and vendor management and negotiations. Regularly involved in resource management (Career development and growth, Coaching and mentoring, performance reviews). OEM and vendor sub-contractor agreement and maintenance renewal management and processing. PWS understanding and interpretation. Contract Past Performance referrals in support of new business capture efforts. Champion of and heavily focused on company culture and values.

Leveraged a holistic enterprise-wide project management approach to perform IT project management duties in accordance with organizational focus and synchronization efforts to achieve enterprise strategic goals and increased operational efficiencies. Provided superior level of customer service and communication to promote project cohesiveness and facilitated timely task and goal attainment. Project planning and coordination sessions. Asset tracking and validation. Resource assignment coordination. Integrated Master Schedule (IMS) development and refinement. Customer engagement and education sessions. Cradle-to-grave onboarding and education of customers through sustainment for File, Sync, and Share (F/S/S) capability. Weekly/bi-weekly project status briefings to management. License subscription billing and reconciliation. Business process development, re-engineering, and refinement. Involvement in custom storage solution development and implementation. Interpretation and communication of technical solutions and details with internal and external customers. Enterprise backup capacity management planning. Subcontractor management and coordination.

Accomplished IT project management duties in accordance with organizational focus and synchronization efforts to achieve enterprise strategic goals and increase operational efficiencies. Leveraged a holistic enterprise-wide project management approach with emphasis on waterfall methodology.Storage Infrastructure Line of Business (LOB):• Implementation coordination of HPE 3PAR, EMC Data Domain, and NetApp storage devices • Business process development, re-engineering, and refinement• Involvement in custom storage solution development and implementation• Regular project status briefings to management level• Facilitate interpretation and communication of technical solutions and details with internal and external customersEnterprise Storage Technology Refresh:• Storage hardware migration worth $427 million (contract ceiling) • Migrated ~58PB of data from one hardware platform to another• Completed one of the largest data migrations in industry in approximately 12 months• Employed migration best practices such as data validation and synchronicity, regular stakeholder engagement, and lessons learned documentation• Leveraged Microsoft Project application for timeline and deliverable management• Communicated migration status to management and senior leadership levels

- Successfully implemented Information Technology (IT) projects of varying scope totaling approximately $2.05 million in the last nine months- Responsible for monthly status reporting for 15 contract personnel- Lead project kick-off and recurring implementation meetings- Coordinate and oversee project implementation tasks- Project schedule (WBS/.mpp) creation and maintenance- Coordinate with engineering and financial POCs with regard to project requirements and documentation

Project Management Office (PMO) Lead:• Directed project management office for enterprise scale Information Technology Systems Management (ITSM) program• Created and managed project schedules via Microsoft Project with distinct project phases• Established and maintained project cadence in challenging customer environment• Analyzed project status data, managed schedule against baseline, and communicated results to leadership and clients• Controlled milestones, deliverables, and products while maintaining project collateral via SharePoint, issue/risk registers, and dashboards• Conducted internal and client facing status and change action board meetings• Coordinated project resources and assets including the development of staffing ramp plans and onboardingSoftware Engineer:• Developed bill of materials (BoM) and solution documentation specific to system/server software based on customer needs and requirements• Participated in requirement meetings to ensure alignment with customer needs and objectives• Validated software product(s) for customer procurement to ensure security compliance in accordance with overall software solution• Performed proposal work including Compliance Matrix, Level of Effort (LOE), and Ramp Plan input and development• Responsible for vendor negotiations to facilitate procurement processBMC Remedy Analyst:• Coordinated and managed incident ticket queue, change releases, and enhancement requests• Participated in Change Management approval board activities• Performed quality assurance (QA) to optimize current standard operating procedures• Conducted trend analysis of tickets within Incident, Problem, and Change Management modules

• Supported and maintained production commercial and proprietary applications such as Informix DB and .NET framework using Hewlett Packard Business Availability Center and Big Brother monitoring tools• Participated in incident management, and reviewed high level documents (HLDs) and functional requirement documents (FRDs)• Validated support groups data for efficiency improvement, post/pre-technical sales support

• Implemented and administered proprietary global web and audio conferencing software• Coordinated project for VMWare Lab Manager and performed implementation of new web product model• Performed feasibility studies, cost-benefit analysis, and compatibility assessments specific to customer environments