• Manage the operation and maintenance of Petron Megaplaza building including its accessories and machineries.• Prepare the monthly and annual operations report of the building, budget and recommendations.• Monitor the cost efficiency of operating the premises.• Track expenses, checks monthly financial report in coordination with property accountant.• Ensure that the prescribed fit-out guideline is properly understood and followed by the fitting-out tenants.• Oversee day to day administrative matters.• Review and make amendments to house rules, fit-out guidelines and policies when necessary.• Meet with unit owners during turnovers, tenant orientation on building policies, house rules and fit out guidelines. Ensure that the prescribed fit out guidelines are properly understood and followed by fitting-out tenants.• Implement strategic plans, policies and initiatives for the building operation.• Build relationship with the building occupants, tenants and local/government authorities.• Promote professional behavior and quality standards among all the working groups in the premises.• Uses ISO-certified processes and paper works in daily transaction.• Ensure that all Colliers staff conforms to the Colliers Code of Conduct as well as the Code of Conduct required by the client.• Implement an Energy Conservation Program for the building to include proper planning, monitoring and making sound recommendation of ENERCON measures.• Regularly review all maintenance reports, checklist, and preventive maintenance procedures done by the Chief Engineer and Technicians.• Regularly check and review performance of staff especially of Chief Engineer, Technicians, Property Accountant, and Admin Assistant.• Recommend training for Engineer, Technicians and Staffs when the need arises.• Performed relieving functions as Facilities Manager in Globe Gentri during takeover in 2017.• Liaise for the processing/renewal of permits and certificates.

• Conducts equipment asset tagging in all managed properties per the given schedule.• Performs equipment / inventory audit report in all managed properties.• Performs energy audit in all managed properties or per instruction by the Technical Manager.• Performs inventory of consumable materials in all managed properties. • Prepares reports of all accomplished inventory / audit work.• Extends technical assistance to the Property Management Division as necessary.• Performs relieving functions for project sites such as Globe Data Centers, Robinsons Accounts, SM One E-com and SM Cyber West and Keyland Plaza.• Serves as Internal Quality Auditor for ISO 9001:2008.• Performs such other tasks and functions as may be assigned from to time.• The position reports to the Associate Director.

DUTIES & RESPONSIBILITIES:Management1. Leads the development of annual team goals and action plans to fully support organization goals and priorities.2. Develops employee performance plans, coaches and counsels team members and identifies and implements measures to improve employee performance.3. Monitors and evaluates team performances versus team goals and recommends ways and measures to improve team performance.4. Controls, monitors, analyzes and evaluates manhours utilization and optimum utilization of human resources of the Team.5. Leads the implementation of customer service processes in the team, identifies and recommends enhancements in the process and in the information system.Technical 1. Develops strategies to increase kWh sales and collection efforts.2. Designs, innovates and recommends new technologies, standards, policies, procedures and guidelines to improve the billing, service irregularity and customer assistance processes.3. Analyze and evaluate regulatory policies that may affect the company's own operations.4. Support our Call Center through handling of customer concerns for General Power (GP) customers.5. Manages the detection, handling and resolution of billing discrepancies and billing abnormalities / erroneous billings, ensuring effective planning, scheduling, controlling and assignment.6. Manages processing and computation of GP BA billings and generation of bills under special rate / billing schemes, ensuring effective planning, scheduling, controlling and assignment.7. Manages handling of customer inquiries and requests.8. Provides support to Process Management.9. Provides support to Outsourcing.10. Provides assistance for requested billing simulations from other Offices.

DUTIES & RESPONSIBILITIES:1. Processing and generation of bills under special rate.2. Detection of meter / metering abnormalities.3. Handling of customer inquiries, requests and concerns.4. Detection, handling and resolution of billing discrepancies / abnormalities / erroneous billings.5. Processing and computation of BA billings.6. Handling of meter reading field findings.7. Billing simulations.8. Load profiling and meter data management.9. Assist in Collections by explaining BA and VOC billings.10. Provide Billing Orientations to customers.