• Provide Analytical solution to compliance issues as well as maintenance. • Maximize the use of Microsoft System Center Configuration Manager (SCCM) when it comes to full scale deployment and patch management.• Responsible for Creating and/or modifying Application Packages, Task sequences in SCCM as well as producing reports as required by the management.• Serves as POC when it comes to SCCM related task and/or mentoring.• Creation and maintenance of computer images for supported clients

• Provide leadership to other Technicians in managing events in a control center environment; act as mentor to Technician III and below.• Solve complex technical problems exercising initiative and judgment and resolving problems through interaction with internal and external groups as needed.

• Providing first level support for front line and backstage employees.• Assist Safeway employees regarding IT-related inquiries and issues.• Ensure incidents are properly resolved and/or escalated to Second Level Support.• Inform management of incidents that have significant business impact.

• Provide technical assistance to customers of a leading Australian Internet Service Provider thru voice contact• Walk customers through with setting up their ADSL connection.

• Provide technical assistance to customers of a leading American Internet Service Provider thru voice contact.• Troubleshoot multiple computer issues for customers who have a network of more than two computers.• Average Handling Time team captain• Tasked to mentor new team members• Provide technical assistance to customers of a leading American Internet Service Provider thru voice contact. • Troubleshoot multiple computer issues for customers who have a network of more than two computers. • Average Handling Time team captain • Tasked to mentor new team members