Anthony Libres Email & Phone Number

Quezon City, National Capital Region, Philippines

• Provide Analytical solution to compliance issues as well as maintenance. • Maximize the use of Microsoft System Center Configuration Manager (SCCM) when it comes to full scale deployment and patch management.• Responsible for Creating and/or modifying Application Packages, Task sequences in SCCM as well as producing reports as required by the management.• Serves as POC when it comes to SCCM related task and/or mentoring.• Creation and maintenance of computer images for supported clients

Quezon City, National Capital Region, Philippines

• Provide leadership to other Technicians in managing events in a control center environment; act as mentor to Technician III and below.• Solve complex technical problems exercising initiative and judgment and resolving problems through interaction with internal and external groups as needed.

Mckinley Hill Bonifacio Global City

• Providing first level support for front line and backstage employees.• Assist Safeway employees regarding IT-related inquiries and issues.• Ensure incidents are properly resolved and/or escalated to Second Level Support.• Inform management of incidents that have significant business impact.

Cainta, Calabarzon, Philippines

• Provide technical assistance to customers of a leading Australian Internet Service Provider thru voice contact• Walk customers through with setting up their ADSL connection.

Mandaluyong, National Capital Region, Philippines

• Provide technical assistance to customers of a leading American Internet Service Provider thru voice contact.• Troubleshoot multiple computer issues for customers who have a network of more than two computers.• Average Handling Time team captain• Tasked to mentor new team members• Provide technical assistance to customers of a leading American Internet Service Provider thru voice contact. • Troubleshoot multiple computer issues for customers who have a network of more than two computers. • Average Handling Time team captain • Tasked to mentor new team members