Anthony Lie Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Greater Jakarta Area, Indonesia

Building and growing Shopee Indonesia Retail business

Greater Jakarta Area, Indonesia

Improved driver experience and retention through both operations and marketing related projectsDeveloped lifecycle management strategy to improve early drivers adoption through engagement projects and training programConducted community engagement activities to improve retention, drive CSAT and mentorship

Greater Jakarta Area, Indonesia

Manage customer support representatives across Greater Jakarta Area Greenlight sites, maintaining customer support standard, metrics management, and customer conversionChampion communication flow for support logic between National Ops and Greenlight team, ensuring updated information is relayed and acting as feedback loop to Ops team. Striving on defect rate reduction and being #customerobsessedAlign support logic between Greenlight (offline) and online support channels, e.g… Show more Manage customer support representatives across Greater Jakarta Area Greenlight sites, maintaining customer support standard, metrics management, and customer conversionChampion communication flow for support logic between National Ops and Greenlight team, ensuring updated information is relayed and acting as feedback loop to Ops team. Striving on defect rate reduction and being #customerobsessedAlign support logic between Greenlight (offline) and online support channels, e.g. phone and in-app, managing consistent customer's support experienceLead procurement activity for Greenlight sites across Indonesia, negotiating cost reduction, supply standardization, and assurance of supply Show less

Hustlin' to build the best customer experience in Greenlight facilities

Co-founded Tixton as peer to peer market for unused hotel reservation, developed business plan and business modelLed daily operational activities such as travel wish fulfilment, and customer service management.In charge of marketing activities, partnership development with affiliate marketers, travel agents, and hotel wholesalersActively engaged in product development and website UI/UX aspects, ensuring timely implementation with Agile methodologies and prioritisation of projects.

Singapore

- Managed contract manufacturers for life science instrument production outsourcing in Singapore- Led localization and cost reduction activities for purchased parts to achieve favorable PPV target set by top management- Led product transfers from US manufacturing line to Singapore contract manufacturers, developed aggressive schedule while facilitating smooth transfer on the supply chain side. Worked with local suppliers to qualify parts and ensuring supply readiness for the transfer… Show more - Managed contract manufacturers for life science instrument production outsourcing in Singapore- Led localization and cost reduction activities for purchased parts to achieve favorable PPV target set by top management- Led product transfers from US manufacturing line to Singapore contract manufacturers, developed aggressive schedule while facilitating smooth transfer on the supply chain side. Worked with local suppliers to qualify parts and ensuring supply readiness for the transfer purpose- Managed engineering change orders between Waters Corporation US and Singapore contract manufacturers to achieve timely implementation while minimizing part obsolescence and production impact Show less

Singapore

Led project on vendor management inventory system installation in Singapore site for hardware commodity. Evaluated and led localization plan and quality assurance for fasteners, printed materials, packaging materials, motion and temperature commodity.Developed design and involve in re-designing of packaging materials.Collaborated with manufacturing engineers and production techs to solve part quality issue with the supplier, understanding supplier manufacturing process, and… Show more Led project on vendor management inventory system installation in Singapore site for hardware commodity. Evaluated and led localization plan and quality assurance for fasteners, printed materials, packaging materials, motion and temperature commodity.Developed design and involve in re-designing of packaging materials.Collaborated with manufacturing engineers and production techs to solve part quality issue with the supplier, understanding supplier manufacturing process, and developed TQRDCE audit plan Show less

• Co-led a team of 14 in organizing regular events, ad-hoc events, and involved in decision making process for routine activities• Managed interpersonal relationship among the Main-committees• Assisted and Supervised Main-Committees to manage their portfolio to work together as a team

• Developed a novel methodology of failure characterization of MEMS technology• Researched on characteristics of PZT materials used in the technologies developed in STMicroelectonics