• Work with Labor Relations to resolve retiree questions, concerns and grievances.• Received BudgetPro training and worked on the Human Capital budget in 2019.• Executed the RFP process in regard to our third party billing contract.• Program Manager as it relates to the new Employee Wellness Program.• Responsible for updates made to our benefits portal.• Co-led the implementation of the Port Authority Wellness Program with Optum.• Perform new hire orientation for PATH Supplemental Pension.• Retiree billing liaison between TASC, PA Treasury and HR Systems.• Responsible for the screening and interviewing of the summer interns.• Manage the retirement process as well as the retirement specialist.• Continuously update employee materials with latest compensation and benefits information.• Accurately review and pay vendor invoices.• Write memos for signature detailing plan changes, updates and employee grievances.• Responsible for reconciliation of monthly COBRA billing.• Responsible for yearly Retiree Open Enrollment for approximately 200 retirees.• Work with carriers, Office of Medical Services and internal partners (OIG Office) on reporting of Fraud Waste & Abuse.• Managed with procurement the execution of Voluntary Benefits program.• Perform monthly MetLife, Express Scripts and United Healthcare Claim eligibility audits.• Perform ongoing death benefit audits with Prudential.• Complete employer statements for Prudential as it relates to Group Life Claims and Total Disability.• Perform yearly New York State Retirement deduction audits.• Set-up new retirees into the PATH ESP payment registry via Wells Fargo web portal.

• Analyzed and investigated audit findings submitted by clients and their auditors to determine validity of identified discrepancies. Analysis include, pricing, prior authorizations, eligibility, plan set-up, financial and performance guarantees, rebates and formulary.• Coordinated with cross-functional departments to obtain appropriate resolution to identified issues. • Handled/researched complex issues identified during an audit.• Developed ESI official responses to the client, identify the issues raised by the client/auditor and pro-vide a response to each issue .• Discussed the audit with the client, understood and managed their expectations and work through any limitations that may be experienced due to confidentiality of information, etc. Tracks status and serve as main contact for clients during all audits.• Conducted Audit conference calls with auditors, clients and other ESI employees to ensure that all individuals are aware of responsibilities and deadlines. • Maintained communication with Account Management throughout the audit.• Prepped the rebate and/or pharmacy contract information, as well as setting up tours of the mail order facility as necessary.• Worked directly with Legal and the client to resolve issues of confidentiality agreements and any other legal conflicts that may arise.

• Performed Account Management to market new products, contracts and rebates• Understood the needs of the accounts and anticipate their future needs• Prepared complex Business Reviews for our members detailing cost savings, contract and product utilization and linkage• Performed proactive data analysis for customers and communicate usage effectiveness on our contracts• Troubleshooter of member issues including linkage issues, pricing and product information