Anthony Looper Email & Phone Number

San Leandro

• Managed regional accounts receivables for 16 Branch Locations with over 600 million in outstanding receivables.• Reported directly to the Director of Credit, John Kershner. Supporting all operational aspects of the company’s credit and collections department.• Created custom reports that analyzed all company monthly, quarterly and yearly accounts receivables creating strategies for curing AR delinquencies and preventing further account aging.• Generated monthly Outstanding Accounts Receivables reports for Senior, Regional, and Branch Managers. Utilized the report to identify and create collection campaigns.• Worked directly with sales teams, branch managers, regional managers and senior management to ensure monthly open account delinquencies where with-in tolerable percentages.• Managed 16 Branches Locations in California and Arizona supporting all Credit Manager Functions including; AR collections, opening accounts, releasing liens, posting payments on delinquent accounts, answering all billing questions, creating billing invoices, resolving invoicing disputes, reviewing credit limits and holds.• Opened New Credit accounts for a 16 company branches reviewing credit worthiness and establishing credit limits. Validated credit worthiness through Dun & Bradstreet, Experian, and validated business licenses. • Established policy and procedure for processing new accounts including account archiving per California’s retention laws.• Research and resolve billing invoice discrepancies and issues. Identified and eliminated duplicate invoices, uncredited refunds and misapplied payments. Resolved all billing disputes, refunds, overbilling, duplicate billing.• Generated invoices for payment through Eclipse and Bill-Trust Systems. Reconciling accounts for accuracy.• Performed, daily weekly and monthly delinquent account reconciliations.• Managed payment requests through Cash Apps Systems: Account Payment, Customer Refunds, and Unidentified Payments.

Oakland

• Managed billing, receivables, and collections for $351 million dollar Federal Credit Union.• Reconciled all outstanding past due receivables 30, 60, 90, and 120 days past due, collected all information needed to construct accurate delinquency billing invoices.• Speed up billing operations, improved invoicing, and eliminated bottlenecks buy improving work-flow and infrastructure.• Posted and tracked all delinquency payments through critical control reports e-Fichency in Reports Analytics.• Followed up on all incorrectly processed billing, modified to ensure accuracy and FDCPA compliance. Corrected Credit Disputes through E-Oscar.• Resolved all member billing disputes in a timely manner ensuring FDCPA, Truth in Lending, and Fair Credit Billing Act compliant.• Handled special legal cases: Probate management, Estate claims, foreclosures, repossessions, real estate modifications, recoveries, and loan modifications. Submitted proof of claims in a timely manner to courts and members attorneys. Monitored Chapter 13 debtor repayment plan to ensure consistent payments received from trustee. Validated all Bankruptcy filings through PACER.• Used matter management (LexisNexis) to organize billing information, documents and emails, time worked or billed, for billing inside and outside the firm associated with case, deadlines and dockets.

Oakland

• Perform daily prepayment and billing processing functions including request processing, exception review, weekly data reconciliations with partner agencies.• Address and follow-through to completion, customer inquiries concerning tax roll billing, lien amendment, or subordination issues.• Answer inbound calls and emails related to customer payment or lien payoff questions or other billing questions.• Assess, interpret, identify indicators and respond accordingly to data gathered from internal databases/resources that may identify potential assets requiring action on delinquent accounts.• Accountable for monitoring accounts receivables payments, and other issues that arise.• Communicate with outside investors as directed, fulfilling requests for account and delinquency information.• Answer inbound calls and emails related to customer payment or lien payoff questions.

San Francisco Bay Area

• Reconciled daily lockbox deposits for 980 Wells Fargo Commercial lease properties, average monthly volume of $7million.• Received, processed, and analyzed over $88 million in receivables for 2015.• Reconciled all files OTC, ACH, and Cash to tenant property contracts and tenant address insuring proper application of receivables.• Managed all tenant payment obligations, and lease compliance including: Lease/Sublease contract payments, lease amendments, security deposits, CAM and tax reconciliations, available funds, credit entries, tax jurisdiction, invoices and statements.• Responsible for daily Secure Application File Exchange Transmission (Safe-T), deposits and processing. Ensuring and complied with Secured files transfer protocols(S-FTP), accurate application of tenant payments, download of files, and balancing of daily deposits.• Complied with tenant accounts receivables processing rules to ensure compliance with tenant leases.• Transferred misapplied payments to correct tenant accounts• Managed all delinquency rates of Wells Fargo Properties in the Continental United States. 30 day, 60 day, 90 day, 120 days.• Reviewed Open Item Balance Report and Bad Debt Reserves. Made recommendations for collection strategies.• Coordinated and initiated all Notices of tenet delinquency: Default Notices 3 day pay or quit, eviction notices.• Prepared all pre- eviction documentation and proof of debt. Initiated eviction procedure’s with Lease consultants, Lease negotiators, and Legal Counsel.• Reviewed Lease contract for compliance with Income Lease Consultants for Rent commencement dates, lease commencement, fixed rent adjustments; expansion rent adjustments, current term status, and early termination agreements. • Supported all Lease Income Consultants by State for entire USA by region.• Monitored rent increases and notified lease consultants of lease payment discrepancies.

San Francisco Bay Area

• Managed, monitored, and collected on 40 million dollars in accounts receivables for 12 offices.• Corresponded with Attorneys, clients, and insurance carriers to resolve outstanding invoice delinquencies.• Resolved all differential billing matters to ensure accurate billing submissions.• Verified all Attorney, timekeeper, client billing rates, before billing client.• Analyzed all billing and payment histories to identify discrepancies.• Identified and resolved Attorney and client invoice short payments, overpayments, duplicate payments, and all authorized write-offs up to $10,000.00.• Negotiated and resolved all insurance matters between the Attorney, client, and insurance carrier.• Experienced in utilizing the following computer operating billing systems: Aderant, Site Scan, Edocs, ARC’s, Elite, Serengeti, Collaborati, Counsel Link, and Tymetrix 360 to manage invoice workflows.

San Francisco Bay Area

• Managed all aspects of collections and credit on portfolio of 800 million.• Provided personal counseling to delinquent members of offering loan workout solutions to delinquency.• Created a streamlined collection workflow and standardized process.• Established guidelines for collections procedures, decision making, delinquency resolution, legal, repossession, and charge off.• Keep allowances for all loan losses below industry standard.• Structured department to eliminate redundancies, increase collections efficiencies, minimize loan losses, and support growth.• Created daily workload queues and consistent calling schedules for collectors.• Interviewed, screened, and oversaw all outside collection vendors. Monitored agency’s performance and collection practices.• Improved and enhanced process for bankruptcy submission, compliance, and tracking to gain efficiencies, and meet legal federal guidelines.• Created call monitoring for FDCPA quality control for department ensuring compliance with federal guidelines.• Developed consistent training practice and onboarding standard for new hire staff.

Walnut Creek

• Provide all claims support services to PMI customers and institutional investors.• Reviewed initial claims, verified policy compliance, and authorized schedule to pay for all qualifying policies.• Complied with all federal requirements for settlements with Freddie Mac, Fannie Mae, and Housing and Urban Development claims.• Validated all BPO and valuation claims for accuracy and true market value.• Requested and verified all initial claims documents to review ensuring lender has legal property.• Initiated investigation review for any potential fraud claims that require immediate action and investigation, before being scheduled to pay. Perfected claims, verified qualifying documents and forwarded claims for payment.

Concord, Ca

Managed and processed mortgage loan portfolio mix of 237 loans. Reviewed for accuracy all committed loans to ensure guidelines for eligibility and funding where met.Responsible for servicing and processing multiple files and loan types including: (FHA/VA, Fannie Mae, Freddie Mac, Conventional ) with-in pipeline and at different stages of approval taking full ownership until customer is accepted into qualifying government programs.Coordinated and processed the following special loan types: Multiple lien, multiple properties, active and discharged bankruptcies, litigation and mediation, special district, Naca, advocacy, investor and non-investor delegated.Managed all phases of loan documentation and provided support to underwriters taking full ownership through the entire loan process, from pre-qualification to final approval review.

Reorganized and repositioned the customer service department to create a more efficient and responsive department improving the customer experience.Consolidated and centralized all loan servicing functions to improve quality and response times to customer inquires.Analyzed Corporate office call routing, work flows, departmental procedures, and made recommendations to senior management that resulted in increased productivity and captured revenue.

Managed, trained, coached, and motivated staff of eleven collectors. Developed collectors and ensured they met both production and collection goals on a daily, weekly, and monthly bases. Managed 3 million dollar regional delinquency queue meeting a 90% cure rate.Assisted in the daily managenment of collections department creating and modifiying daily dailer campaigns and optimizing dailer strategies. Created and modified filters and linked delinquency work groups to increase dollars collected. Monitored production results and performed ad-hoc analysis of campaign, agent and trunk statistics.

San Francisco Bay Area

Managed all operations, merchandise, and customer service functions for 30 million dollar flagship location.Trained and acclamated new department managers and supervisors in all aspects of flagship operations.Planned and coordinated daily work load schedule for distict location utilizing knowledge of gross margin analysis, inventory turnover ratios, and sales frocasting models to ensure consistant profitability.Wrote, designed and produced daily, weekly, and monthly, district sales plans. Supervised a sales staff of 50 employees, scheduled work hours, determined salaries, addressed underperformance tactfully.