Anthony Lourson Email & Phone Number

Toronto, On, Ca

Driving Operational Excellence for Brink's Canada. Focused on productivity, effectiveness, and supporting transformational changes across the country, regions and branches while aligning with our global standards.

Toronto, Ontario, Canada

Lead high-impact programs with a specific focus on transforming the enterprise HRBP, COEs, and HR Operations while combining technical and practical knowledge of Workday and PeopleSoft.• Process and Technology Redesign & Implementation: Led HR's end-to-end process redesign, aligning processes, technology and automation delivery with organizational goals, and achieving in FY23 (start of the new program), 20,800 hours in efficiency gains and $1.8M in annual savings while increasing our pipeline of projects by 28%.• Strategic Collaboration and Leadership: Delivered 22 strategic initiatives with the HR Senior Leadership Team in FY 2023, supporting the strategy development and execution of initiatives.• Cross-functional Partnership Development: Fostered partnerships to manage programs effectively in enhancing the Colleagues Experience while resolving 74 colleague irritants.• Leadership and Team Coaching: Led a team of process experts to support the strategic improvement implementations, impacting 305,000 colleague interactions through enhancing the process maturity.

Designed and led high-level programs combining Project Management, Change Management, and Lean Six Sigma principles, focusing on achieving strategic goals and driving business’ performance.• Strategic Leadership and Efficiency: Led multi-year Contact Center programs in Day-to-Day Banking, Wealth, and Insurance, utilizing LSS and Project Management to drive seamless execution and delivered on $2M+ individual benefits each year and built a $11M in digital transformation pipeline.• Digital Transformation Leadership: Leveraged Workday and PeopleSoft to manage an enterprise technology and reporting program impacting 90,000 colleagues, capturing 112 Workforce Management data points by running 25 working session and meeting with 48 stakeholders across the organization. • Innovation in Application Development: Applied DFSS to design processes for the TD Easy Trade app for TD Direct Investing with $322B in assets, significantly contributing to the platform's asset management strategy.• Continuous Improvement Culture: Coached and mentored Lean Six Sigma practitioners, fostering a culture of continuous improvement and operational excellence.

Markham, Ontario, Canada

Built a high-performance team and inclusive work environment, strategically implementing a people-first focused approach to attract, retain, develop, and motivate colleagues.• Risk Reduction and Profitability Enhancement: Led a team to manage risk and recovery for a $100M+ debt portfolio while delivering 130% of recovery rate. • Team Leadership and Exceptional Results: Coached and led 20 analysts to support customers in financial hardship while achieving 4.6 out of 5 on the employee Pulse survey (#1 score across Canada).• Customer Experience Campaigns: Implemented successful campaigns to boost customer experience, achieving 140% in customer satisfaction.

Markham, Ontario, Canada

Led Sales and Services Programs for the new Credit Card center, helping senior leaders exceed campaign targets and driving colleague engagement.• Sales and Customer Experience Strategy: Supported 400+ employees, collaborating with product partners and delivery teams, to surpass campaign targets by 180%, establishing our site as the bank's top Credit Card center. Received recognition from leadership.• Workshop and Communication Initiative Leadership: Built and delivered 6 training sessions over 6 months, aimed at enhancing specialist skill sets, which resulted in an 8% increase in team engagement.

Toronto & Montreal, Canada

Led multiple teams of Credit Card and Day-to-Day Banking experts, enhanced the operational efficiency while driving team morale and performance.• Coaching Culture and Performance Management: Fostered an enterprise coaching culture, implementing touchpoints, monthly coaching and quarterly performance assessments, achieving a 4.64 out of 5 employee pulse survey score.• Outstanding Team Results: Achieved exceptional team performance in Customer Experience (140%), Sales (120%), and Compliance (96%).Awarded Annual and Quarterly Champion recognition for going above and beyond company target in a customer-facing role within Day-to-Day Banking.• Supported the opening of the Port-Hawkesbury, NS Easyline contact center starting the onshore contact center strategy for the bank.

Toronto, Ontario, Canada

Specialized in Bilingual professionals recruitment.Organized networking events with the French Chamber Of Commerce.

Toronto, Ontario, Canada

There is nothing better than working for a great Airline.Worked in the corporate office assisting clients, travel agencies and on special projects. Created a promotional campaign for a softball tournament and built partnerships with the National Association.

Master'S Degree, Finance And Financial Management Services, Honors

License, Finance And Financial Management Services

Baccalauréat, Business Administration And Management, General, Honors