Anthony Lourson

Anthony Lourson Email and Phone Number

Director of Operational Excellence | Strategic Leader | Lean Six Sigma Master Black Belt | Finance | HR | Contact Center | Logistics | Secured Cash Management @ Brink’s Canada
mississauga, ontario, canada
Anthony Lourson's Location
Toronto, Ontario, Canada, Canada
Anthony Lourson's Contact Details

Anthony Lourson work email

Anthony Lourson personal email

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About Anthony Lourson

I am focused on transforming processes and operations to achieve greater efficiency and effectiveness. Starting in the Financial Industry, I quickly embraced Lean Six Sigma (Yellow Belt trained in 2009), which has shaped my approach to driving substantial change across financial services.As a bilingual leader, I have led diverse teams and led initiatives that significantly improved operations and strategy. Currently working as a Director of Lean, my roles have spanned from Process Engineering Manager to Program Manager, where I've successfully influenced senior executives to endorse over 50 transformative initiatives with a combined budget impact of $1B.Key Accomplishments- Led a comprehensive overhaul of HR processes at TD, achieving 20,800 hours in efficiency gains and $1.8M in annual savings in my first year.- Developed the Goal Assist app using Design for Six Sigma (DFSS), enhancing TD's asset management strategy with robust platform technology to manage $322B in assets.- Created a data analytics platform capturing 112 Human Capital data points, improving decision-making and forecasting for 90,000 colleagues.Hard SkillsExpert in MS Excel, PowerPoint, Visio, SharePoint, MS Project, JIRA, Smartsheet, Power BI, Confluence, Google Sheets; proficient in data science, strategic leadership, digital transformation, and change management.More About MeI lead community and volunteer initiatives, such as pro-bono projects with Second Harvest and Habitat for Humanity, applying professional expertise to social impact efforts. Outside of work, I value connecting my family with their French heritage, enriching our lives and maintaining strong familial bonds.Let's Connect!I'm keen to connect with like-minded professionals who are passionate about using technology and leadership to enact meaningful change. Feel free to reach out on Lined In to share ideas or collaborate.

Anthony Lourson's Current Company Details
Brink’s Canada

Brink’S Canada

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Director of Operational Excellence | Strategic Leader | Lean Six Sigma Master Black Belt | Finance | HR | Contact Center | Logistics | Secured Cash Management
mississauga, ontario, canada
Website:
brinks.ca
Employees:
335
Anthony Lourson Work Experience Details
  • Brink’S Canada
    Director Of Operational Excellence
    Brink’S Canada Sep 2024 - Present
    Driving Operational Excellence for Brink's Canada. Focused on productivity, effectiveness, and supporting transformational changes across the country, regions and branches while aligning with our global standards.
  • Td
    Corporate Transformation & Operations, Program Manager
    Td Jul 2022 - Sep 2024
    Toronto, Ontario, Canada
    Lead high-impact programs with a specific focus on transforming the enterprise HRBP, COEs, and HR Operations while combining technical and practical knowledge of Workday and PeopleSoft.• Process and Technology Redesign & Implementation: Led HR's end-to-end process redesign, aligning processes, technology and automation delivery with organizational goals, and achieving in FY23 (start of the new program), 20,800 hours in efficiency gains and $1.8M in annual savings while increasing our pipeline of projects by 28%.• Strategic Collaboration and Leadership: Delivered 22 strategic initiatives with the HR Senior Leadership Team in FY 2023, supporting the strategy development and execution of initiatives.• Cross-functional Partnership Development: Fostered partnerships to manage programs effectively in enhancing the Colleagues Experience while resolving 74 colleague irritants.• Leadership and Team Coaching: Led a team of process experts to support the strategic improvement implementations, impacting 305,000 colleague interactions through enhancing the process maturity.
  • Td
    Enterprise Process Engineering, Process Engineering Manager
    Td Jun 2017 - Jul 2022
    Designed and led high-level programs combining Project Management, Change Management, and Lean Six Sigma principles, focusing on achieving strategic goals and driving business’ performance.• Strategic Leadership and Efficiency: Led multi-year Contact Center programs in Day-to-Day Banking, Wealth, and Insurance, utilizing LSS and Project Management to drive seamless execution and delivered on $2M+ individual benefits each year and built a $11M in digital transformation pipeline.• Digital Transformation Leadership: Leveraged Workday and PeopleSoft to manage an enterprise technology and reporting program impacting 90,000 colleagues, capturing 112 Workforce Management data points by running 25 working session and meeting with 48 stakeholders across the organization. • Innovation in Application Development: Applied DFSS to design processes for the TD Easy Trade app for TD Direct Investing with $322B in assets, significantly contributing to the platform's asset management strategy.• Continuous Improvement Culture: Coached and mentored Lean Six Sigma practitioners, fostering a culture of continuous improvement and operational excellence.
  • Td
    Advanced Collections & Recovery, Manager
    Td Jun 2015 - Jun 2017
    Markham, Ontario, Canada
    Built a high-performance team and inclusive work environment, strategically implementing a people-first focused approach to attract, retain, develop, and motivate colleagues.• Risk Reduction and Profitability Enhancement: Led a team to manage risk and recovery for a $100M+ debt portfolio while delivering 130% of recovery rate. • Team Leadership and Exceptional Results: Coached and led 20 analysts to support customers in financial hardship while achieving 4.6 out of 5 on the employee Pulse survey (#1 score across Canada).• Customer Experience Campaigns: Implemented successful campaigns to boost customer experience, achieving 140% in customer satisfaction.
  • Td
    Relationship Manager Credit Cards (Aeroplan) Sales Effectiveness
    Td Dec 2014 - Jun 2015
    Markham, Ontario, Canada
    Led Sales and Services Programs for the new Credit Card center, helping senior leaders exceed campaign targets and driving colleague engagement.• Sales and Customer Experience Strategy: Supported 400+ employees, collaborating with product partners and delivery teams, to surpass campaign targets by 180%, establishing our site as the bank's top Credit Card center. Received recognition from leadership.• Workshop and Communication Initiative Leadership: Built and delivered 6 training sessions over 6 months, aimed at enhancing specialist skill sets, which resulted in an 8% increase in team engagement.
  • Td
    Various People Manager Roles
    Td Jul 2009 - Nov 2014
    Toronto & Montreal, Canada
    Led multiple teams of Credit Card and Day-to-Day Banking experts, enhanced the operational efficiency while driving team morale and performance.• Coaching Culture and Performance Management: Fostered an enterprise coaching culture, implementing touchpoints, monthly coaching and quarterly performance assessments, achieving a 4.64 out of 5 employee pulse survey score.• Outstanding Team Results: Achieved exceptional team performance in Customer Experience (140%), Sales (120%), and Compliance (96%).Awarded Annual and Quarterly Champion recognition for going above and beyond company target in a customer-facing role within Day-to-Day Banking.• Supported the opening of the Port-Hawkesbury, NS Easyline contact center starting the onshore contact center strategy for the bank.
  • Nevian Bilingual
    Bilingual Recruiter
    Nevian Bilingual Feb 2009 - Jul 2009
    Toronto, Ontario, Canada
    Specialized in Bilingual professionals recruitment.Organized networking events with the French Chamber Of Commerce.
  • Porter Airlines Inc.
    Service Consultant
    Porter Airlines Inc. Mar 2008 - Feb 2009
    Toronto, Ontario, Canada
    There is nothing better than working for a great Airline.Worked in the corporate office assisting clients, travel agencies and on special projects. Created a promotional campaign for a softball tournament and built partnerships with the National Association.

Anthony Lourson Skills

Leadership Six Sigma Leading Transformational Change Lean Process Improvement Client Relations Digital Transformation Business Relationship Management People Management Digital Strategy Agile Project Management Customer Experience Transformation Sales People Development Data Analysis Data Collection Business Analysis Team Leadership Lean Transformation Customer Relationship Management Strategic Planning Strategy Statistical Data Analysis Engaging People Lean Operations Operations Management Internal Communications Big Data Cross Functional Team Leadership Change Management Training Customer Service Lean Projects Project Planning Business Process Improvement Seven Habits Of Highly Effective People Management Teamwork Project Management Lean Six Sigma Lean Thinking Machine Learning French Internal Process Development Lean Processes

Anthony Lourson Education Details

Frequently Asked Questions about Anthony Lourson

What company does Anthony Lourson work for?

Anthony Lourson works for Brink’s Canada

What is Anthony Lourson's role at the current company?

Anthony Lourson's current role is Director of Operational Excellence | Strategic Leader | Lean Six Sigma Master Black Belt | Finance | HR | Contact Center | Logistics | Secured Cash Management.

What is Anthony Lourson's email address?

Anthony Lourson's email address is anthony.lourson@td.com

What schools did Anthony Lourson attend?

Anthony Lourson attended Université De Reims Champagne-Ardenne, Université De Reims Champagne-Ardenne, School Hugues Libergier.

What skills is Anthony Lourson known for?

Anthony Lourson has skills like Leadership, Six Sigma, Leading Transformational Change, Lean Process Improvement, Client Relations, Digital Transformation, Business Relationship Management, People Management, Digital Strategy, Agile Project Management, Customer Experience Transformation, Sales.

Who are Anthony Lourson's colleagues?

Anthony Lourson's colleagues are Angelo Cisterna, Todd Piercy, Shaarmina Jeyakumar, Mary Smith, Zoe Andre, Lyle Begalke, Rampal Pathak.

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