Anthony Lynch Email & Phone Number

Vienna, Virginia, United States

Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network. Triage Level II and Level III trouble tickets using SLAsResolve Network switch and connectivity issues with assistance from members of the Network TeamCollaborate with development staff to recreate problems in the test environment Verify.

TSA/DHS – Network Operations (2nd shift)Job Functions:Monitoring of all network devices in various cities across the U.S.A. and overseasGenerating Remedy tickets for any network devices, servers, network printers outages.Conducts testing and implementation of network design. Maintains technical expertise in all areas of network and computer hardware and.

Provide desktop support for The Center for Disease Control and Prevention. Work in a Windows XP network environment. Support users with local and network printer issues, PC imaging of workstations,. Outlook email support, Blackberry setups and support. Manage Audio/video conferencing setups for various meetings. Provide software connection to other CDC.

Monitors availability and performance of all Windows 2000/2003 based serversMonitors availability and performance of all routers, switches and network appliances.Monitors availability of electrical and cooling equipment in DR site. Generates Remedy tickets for any windows or UNIX server alert that is received and e-mails applicable group. Contacts WAN.

As a Senior Network Administrator, worked in the Network Operations Center (NOC) which monitors the unclassified network utilizing monitoring tools such as HP Open View, NT Manage and NetCool for network status and reporting. Monitored NT Manage on the SIPRNET machine and e-mail traffic. Acts as the Level I/II Helpdesk support after hours as well as.

Monitored application/system software and hardware operations for S.D.D.C (Surface Deployment and Distribution Command) at the Hoffman Building in Alexandria, Virginia.Conducted research on various operations to help stay abreast of the latest developments in MIS technology. Provided end user support of various issues on Windows 2000 and XP platforms..

Provided network administration and user level technical support for the District of Columbia Department of Corrections. Provided computer support assistance in Windows NT and Windows 2000 operating systems and Office 97 & Office 2000 application programs. Provided support of Lotus Notes internal e-mail system and created new user accounts for network.

Provide installation of AS/400 Client Access software and other job related software on various user workstations. Install and terminates network cables for users wherever needed. Performs network system backups using ArcServe Brightstor software and remote system management control of various network workstations. Trouble ticket tracking of user computer.

Computer And Information Sciences And Support Services

Diploma, Computer/Electronics Technology