Anthony M. Email and Phone Number
With a multifaceted career spanning human resources, customer service, and a passion for writing, I have honed a unique skill set that allows me to navigate the complexities of human interactions with empathy, emotional intelligence, and a deep commitment to fostering inclusive environments.Alongside my creative pursuits, I have dedicated over five years to the field of Human Resources, developing expertise in talent acquisition, employee relations, and cultivating positive workplace cultures. This experience has equipped me with a keen understanding of organizational dynamics and a deep appreciation for the value of open communication and mutual understanding.However, my true calling extends beyond the realms of writing and HR—it lies in advocating for mental fitness and overall well-being. I started ManSpaceCafe, a pioneering platform dedicated to destigmatizing mental health issues, I have become a vocal champion through the ManSpaceCafe podcast for self-care, resilience, and open dialogues surrounding mental health.By seamlessly integrating my diverse experiences, I strive to create safe spaces where individuals can explore their narratives, find solace in shared experiences, and access practical tools for cultivating emotional fortitude. I am committed to empowering others to embrace their authentic selves and prioritize their mental well-being.My journey has taught me the profound impact of vulnerability, empathy, and authenticity in both personal and professional spheres, and it is this holistic perspective that fuels my unwavering dedication to fostering environments where individuals can thrive, both in their careers and in their personal lives.
Kenya Trade Network Agency
View- Employees:
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Contact Center AgentKenya Trade Network Agency Mar 2022 - PresentNairobi County, KenyaCurrently learning and experiencing the Trade Facilitation ropes as a Contact Centre Assistant at KenTrade.The role involves professional handling of customers by providing exceptional customer service, responding to customer requests, queries and complaints through phone calls, emails, Social Media, web chat and walk-ins. Duties & Responsibilitiesi. Effective management of inbound and outbound inquiries received through telephone calls, and e-mail.ii. Ensuring that all customers’ queries are addressed according to the KenTrade customer service charter.iii. Ensuring complaints or compliments are captured in the CRM system and escalated to Subject Matter Experts within agreed timelines and SLAs.iv. Preparing operational/daily reports.v. Providing advice and communications using “scripts” when handling customers.
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Writer | Content Creator |Https://Manspacecafe.Com/ May 2021 - PresentHttps://Manspacecafe.Com/Writer and content creator
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Podcast HostManspacecafe Feb 2024 - Sep 2024Https://Open.Spotify.Com/Show/56S0Ghhjko6S87Ot3Zytb7I started ManSpaceCafe, a pioneering platform dedicated to destigmatizing mental health issues, I have become a vocal champion through the ManSpaceCafe podcast for self-care, resilience, and open dialogues surrounding mental health.By seamlessly integrating my diverse experiences, I strive to create safe spaces where individuals can explore their narratives, find solace in shared experiences, and access practical tools for cultivating emotional fortitude. I am committed to empowering others to embrace their authentic selves and prioritize their mental well-being.My journey has taught me the profound impact of vulnerability, empathy, and authenticity in both personal and professional spheres, and it is this holistic perspective that fuels my unwavering dedication to fostering environments where individuals can thrive, both in their careers and in their personal lives.
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Human Resource And Administration AssistantKenya Trade Network Agency (Kentrade) May 2020 - May 2021Nairobi, KenyaRecruited by the Agency to provide support and assistance to the Human Resource and administrative functions such as training, recruitment, performance management, and general clerical activities.Key Contributions:• Administration: - coordinated office cleaning services, supervised the fleet of the agency’s motor vehicles as well as the drivers and resolved arising administration issues in liaison with the Administration Officer.• Recruitment: - facilitated the recruitment process through the drafting of notices and advertisements for vacant positions, compiling long lists of applicants, drafting of communications to unsuccessful candidates, and assisted in the drafting of induction schedules as well as engagement letters of new staff members.• Training and Development: - drafted reports and letters in line with the training needs of officers to ensure that they were facilitated to fill the gaps in their training needs. Coordinated schedules, programs, and logistics of physical training for stakeholders in the trade industry held in the Agency to ensure harmony as well as compliance with the government’s enacted policies in the trade facilitation sector.
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Human Resources AdvisorGlobal Management & Staffing Africa Feb 2020 - Mar 2020Nairobi, KenyaHired as the advisor to the company’s Managing Director to ensure the development of effective policies and processes acting as the go-between of the company and the clients. Key Contributions:• Developed HR policies and ensured legal compliance: - reviewed existing HR policies and provided suggestions for changes where necessary and provided advice in aspects of employment law.• Resolved employee relation issues: - facilitated conflict resolutions that arose by liaising with and providing counsel to the Managing Director to ensure amicable solutions were arrived implemented.• Recruitment and employee development: - worked with the Managing Director to create effective recruiting and hiring processes by making hiring proposals, arranging interviews, and suggesting training programs for new and existing employees. -
FellowshipKenya Trade Network Agency Sep 2019 - Dec 2019KenyaAs a fellowship to further develop my career, I undertook an Internship with the Agency in the Projects management department. Key Contributions:• Updated status Reports: drafted and distributed minutes to ensure weekly project status updates were received at the Projects meeting for the ongoing projects in the Agency.• Coordination: - assisted in coordination and scheduling of activities within the Department as advised by the Manager Projects.• Maintained the department’s documentation, performed research on projects, and assisted in data entry tasks.
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Human Resources AssistantTribeka Holdings Limited Feb 2018 - Apr 2019Nairobi, KenyaInternally absorbed by the company after completing my internship to act as the first point of contact for over 100 employees to ensure employee satisfaction, champion growth opportunities and career development training where appropriate, iron out payroll issues and implement company policies and procedures.Key Contributions:• Human Resource Audit: - spearheaded the physical employee audit of the company’s 100 plus staff members and personnel file audit to ensure proper compliance with policies as well as proper management of personnel files.• Employee relations: amicably resolved employee grievances, disputes, and disciplinary issues in collaboration with the Human Resources Manager as well as the disciplinary committee.Responded effectively to employee compensation and remuneration queries whenever they arose.• Payroll management: - ensured the maintenance of a well-balanced payroll by maintaining adequate staffing levels, maintaining attendance records and ensuring that the estimated budgeted 1 million Kenya Shillings was well managed. • Work force planning: - ensured that there were adequate staff levels for the company’s five (5) establishments by planning and advising on weekly working schedules as well as managing of leave schedules for 100 staff members in liaison with the management. -
Human Resource InternshipTribeka Holdings Limited Nov 2017 - Feb 2018Nairobi, KenyaRecruited as an Intern in the Human Resource department to provide quality Human Resource compliance and administrative support to the Human Resource team.Key Contributions:• Personnel file management: - ensured that personnel files of 150 employees were updated and maintained in compliance with the company policies.• Employee conflict resolution: - resolved employment-related disputes in collaboration with the Human Resources Assistant and Human Resources Manager by attending as well as participating in the disciplinary meetings. Drafted various communications such as warning letters, cautions, dismissal letters in instances where they required to be implemented.• Business Development Proposal: - proactively wrote a business development proposal in view of improving the company’s operations of its five (5) establishments in terms of employee management, employee turnover, and general employee welfare.
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ConsultantFreelance, Self-Employed Jul 2017 - Oct 2017 Human Resource & Business development consultant - EquaGreen Customer service trainer and Bar Designer Online writer
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SupervisorTgi Fridays Malaysia Jun 2016 - Apr 2017Malaysia Screened and Shortlisted potential candidates for future recruitment. Facilitated in payroll data entry and processing for team members salaries. Ensured company development through training and retraining of new as well as existing team members. Evaluated junior employee performance through and recommended them for promotions as well as appraisals, thus boosting company’s staff retention. Settled employees’ work related disputes. Boosted team morale and motivation by constantly rewarding as well as recognizing individual team member’s efforts. Successfully able to maintain customer loyalty and retention through ensuring proper service delivery. Managed quality control of food and Beverages served. Attended to guests complains, compliments and customer service needs accordingly. Restaurant products requisition. Implemented daily marketing and sales strategies. Set daily sales targets for team members. Processed and tabulated daily sales reports. Processed daily cash sales reports.
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Shift LeaderTgi Fridays Malaysia Sep 2014 - Jun 2016MalaysiaShift leader 1 year Ensured team members achieved daily set targets on shifts. Planned and organized team members’ responsibilities on a shift. Managed inventory requisitions. Took on supervisory role on a busy shift. Handled cashier and point of sales transactions.Coach 7 Months Trained and re-trained team members. Coordinated team building activities in the work place. Validated, appraised and recommended team members to managers for various positions.Bartender, Server and Host 1 year Prepared and served drinks to guests. Took orders and marketed promotional items to guests. Took charge of being own cashier. As a host answered phone calls, arranged reservations and attended to customer care issues over the phone.
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Independent ContractorThemarsreel.Com Apr 2014 - Jun 2014• Posting for the news section of the Mars Reel website• Using word press to edit, write and post on the Mars Reel website
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Open Market Store OwnerSelf Owned Business Mar 2010 - Jul 2010Nairobi, Kenya• In charge of buying stock and taking inventory daily• Selling floor mats• Balancing sales accounts monthly
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Sales-Man And Accounts AssistantSarafina Art Gallery Nov 2009 - Feb 2010Nanyuki, Kenya• Responsible for inventory taking at the end of operating hours.• Service: Bartender, taking orders and serving customers.• Assisting with accounts recording.• Assisting Manager with accounts record keeping and balancing
Anthony M. Skills
Anthony M. Education Details
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Cambridge International CollegeHuman Resource Management -
Psychology And Human Resource Management -
Major Psychology & Major In Human Resource Management -
St. Mary'S School NairobiHonors/Regents High School/Secondary Diploma Program
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Cambridge International CollegeHuman Resource Management
Frequently Asked Questions about Anthony M.
What company does Anthony M. work for?
Anthony M. works for Kenya Trade Network Agency
What is Anthony M.'s role at the current company?
Anthony M.'s current role is A Writer | HR Professional | Trade Facilitator.
What schools did Anthony M. attend?
Anthony M. attended Cambridge International College, Upper Iowa University, Segi College, St. Mary's School Nairobi, Cambridge International College.
What skills is Anthony M. known for?
Anthony M. has skills like Teamwork, Social Media, Research, Proposal Writing, English, Public Speaking, Communication, Editing, Report Writing, Digital Transformation, Human Resources, Customer Service.
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Anthony M. Mukuhi
Partnership Lead @Humanitarian Global (Hg) | Training & Learning Solutions For HumanitariansNairobi County, Kenya -
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1gmail.com -
Anthony Muriithi
Virtual Assistant Alx| Data Analyst |It|Graphics Design Canva| Article Writer |Social Media Manager| Agricultural Economist|Ai Models Trainer|Google Workspace|Remote WorkNyeri
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