Anthony M Email & Phone Number

Bengaluru, Karnataka, India

Hands on Experience on Red-Hat Linux 7/8/9 and SUSE 12/15 OS.• Installation and Configuration of RHEL & SUSE Servers.• Network configuration and management on new and existing servers.• Mount points creation and management as per server builds and Adhoc requests.• Patch Management using BigFix, EDS and SuSE Manager tools.• Install, update, and upgrade the packages using rpm and yum tools.• Adding memory, and storage to virtual Linux servers.• Monitoring CPU, Memory, Swap utilization based on alerts.• Server Build activities on SuSE and RHEL as per SBD.• Configuring and supporting LDAP, SSH, DNS, DHCP, TCP/IP, NFS.• Configuring the LVM (Logical Volume Manager) and extending the logical volumes.• Management of User Access control, File System management and Performance tuning.• Hands on Experience on HPE Service Guard Clustering.• Performing failover and failback of cluster servers during scheduled activities.• Installation of patches and packages on Linux and HPUX servers.• Troubleshooting Knowledge on cluster related issues• Good troubleshooting knowledge on Service Guard clustering.• Adding the Disks and managing the File System Administration• Configuring, monitoring and disk management (RAID) on HPE Blade & Proliant servers.• Hands on experience with ticketing tools such as Service Now, BMC Remedy and HPSM.• Strong technical background in Storage, Disk Management, Logical Volume Management (LVM).

Bengaluru, Karnataka, India

Work on Support and Project delivery. Maintain proper handshake between the Accounts & offshore team.➢ Handle and Drive Critical Incidents (P1 and P2) over the SRT Bridge Calls and Coordinate between the team toresolve within the agreed SLA.➢ Proactively analyze and identify the new/repeated issues, perform RCA and ensure appropriate solutionimplemented and monitored for a stable environment.➢ Prepare SOP documents for the solutions implemented for future references.➢ Keep track of Problem records and document the same in SharePoint.➢ Submit a comprehensive report of the issue & the resolution for the business critical issues to the higher levelmanagement on the agreed timelines.➢ Apply Six Sigma quality management principles and processes➢ Strategize and implement continues process improvements which results in Quality and Cost efficiency➢ Implement performance goals, monitor and evaluate against pre-set goals implementing action plans toresolve performance barriers as needed.➢ Managing 100% compliance, process adherence and Team Targets.➢ Ensure that Associates have a clear understanding of the performance and behaviour criteria and how itimpacts site performance and the overall customer experience.➢ Strategize WFM to execute daily staffing plans, identify and report significant volume and capacity changes,making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.➢ Attending CAB / TAB meeting and completing the Change Management tickets as per the Schedule.➢ Maintaining centralized repository as database for listing decommissioned and migrated devices.➢ Strictly adhere to the process and compliance procedures setup by the company as per the ITIL Standards.➢ Additionally perform a Housekeeping on the Backup environment related to Backup schedules.➢ Inventory management every quarter for cost effectiveness and efficiency of resources usage.

Bengaluru, Karnataka, India

➢ Installing, Configuring and Upgrading of HP DP on both Windows and UNIX machines.➢ Configuring the file system and Integration Backups➢ Working on Missed / Failed backups.➢ Monitoring and managing the files system and integration backups as per the client policies.➢ Managing oracle integration backups for both online and offline environment➢ Maintaining and adhering to the backup policies as per the requirements.➢ Monitoring the Media Availability and Recalling the offsite tapes when required➢ Monitoring the performance of the drives, Tape Library (ESL, MSL G3) and D2D devices.➢ Importing the backup clients in Cell Manager.➢ Configuring / Changing the schedules as per client’s requirement➢ Configuring LANFREE backups and working on related issues.➢ Performing file system and Volume data restores.➢ Working on Incident and Change Management proactively and meeting the SLA.➢ Perform the Capacity Management whenever necessary.➢ Working on Problem Management in a Systematic way by tracking and tracing the Root Cause.➢ Configuring the Copy Jobs from VTL to ESL library (Disk to Tape)

Bengaluru, Karnataka, India

➢ Answering the queries of the customer over the phone – Inbound Calls Support➢ Monitoring calls as per the Sample size allotted for the month according to the number of C-sat received by the Agent.➢ Applying Six Sigma methodology like DMAIC, creating Pareto Chart and Fish Bone Analysis and find out the problemand its root causes that helps in improving quality.➢ Sending reports on weekly basis to my manager depicting team's performance and Trend Analysis every month.➢ Doing analysis on defective products and D-sat calls to find out the TCG (Top Call Generators)