Anthony Moreno Email & Phone Number

Stone Oak, San Antonio, Texas, United States

Brownsville, Texas, United States

- Operated as property Assistant General Manager for Residence Inn Brownsville for 16 months, Feb.2022 - Jun. 2023, overseeing daily property GSS performance, staffing and scheduling, and reportingduties on top of accounting level responsibilities.- Leveraged expertise in Google G Suite apps, Python, and Marriott Systems to properly coordinate withrevenue management and other property leaders on property revenue strategies, resulting in consistentpositive growth in primary ADR and RevPar metrics.- Developed and delivered an interactive dashboard in Google Data Studio to track monthly revenue,identify yearly, monthly, and yearly trends in hotel sales, and monitor year-over-year revenue growth tomake informed decisions on monthly expenses and maximize property efficiency.- Utilized Marriott systems and various internal systems to monitor and track property performance,accurately directing operational spending and resulting in increased revenue and overall GOP on a month-to-month and year-over-year basis.- Managed and trained property leaders to effectively use data analysis to improve operations, increaserevenue by organizing and maintaining clear and concise data and reports, and assumed responsibility for tracking and analyzing property performance to make data-driven decisions.- Assisted corporate accounting team in reviewing and maintaining monthly P&L statements.- Responsible for ensuring monthly spend is in line with budgeted expectations on month-to-month basis,ensuring all accounts receivable accounts are collected and processed in compliance with HHM SOP.

- Implemented and maintained a property-level Microsoft SharePoint storage solution and automationtasks, providing management with easy access to essential property logs, documents, and reports.- Developed and implemented standard operating procedures for record and report handling at the property level in accordance with Marriott standards, ensuring the safety and security of guest data.- Demonstrated strong leadership skills by leading the interviewing, training, supervising, and development process for all front desk staff, establishing a seasoned team with no turnover throughout the COVID-19 pandemic.- Exemplified exceptional management abilities by guiding the team to exceed Marriott’s ”Intent toRecommend” metrics, ranking in the top 10% of Residence Inn properties nationwide in 2018, 2019, and2020.- Utilized effective communication and problem-solving skills to quickly and effectively resolve guest issues and maintain a positive work environment.

- Implemented and maintained a property-level Microsoft SharePoint storage solution and automation tasks, providing management with easy access to essential property logs, documents, and reports.- Developed and implemented standard operating procedures for record and report handling at the property level in accordance with Marriott standards, ensuring the safety and security of guest data.- Demonstrated strong leadership skills by leading the interviewing, training, supervising, and development process for all front desk staff, establishing a seasoned team with no turnover throughout the COVID-19pandemic.- Exemplified exceptional management abilities by guiding the team to exceed Marriott’s ”Intent to Recommend” metrics, ranking in the top 10% of Residence Inn properties nationwide in both 2019 and2020.- Utilized effective communication and problem-solving skills to quickly and effectively resolve guest issues and maintain a positive work environment.

- Responsible for providing exceptional customer service, taking reservations, and maintaining customer satisfaction overnight as sole front desk agent on property.- Examined reports for revenue, invoices, and folios for accurate posting and adjusted unexpected errors in PMS system.