Analyst Ii Workforce Systems
Current
Jul 2024 - Present
AeroLeads people directory · profile
Anthony Pepper Email & Phone Number
Analyst II Workforce Systems
at
Ahold Delhaize USA
1 work email found
@retailbusinessservices.com
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Analyst II Workforce Systems
Location
Greater Harrisburg Area, United States, United States
Who is Anthony Pepper? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Anthony Pepper is listed as Analyst II Workforce Systems at Ahold Delhaize USA, based in Greater Harrisburg Area, United States, United States. AeroLeads shows a work email signal at retailbusinessservices.com and a matched LinkedIn profile for Anthony Pepper.
Anthony Pepper previously worked as Specialist Brand Support at Ahold Delhaize Usa and Reporting Analyst at Ahold Delhaize Usa.
Company email context
Email format at Ahold Delhaize USA
This section adds company-level context without repeating Anthony Pepper's masked contact details.
{first}.{last}@retailbusinessservices.com
86% confidence
AeroLeads found 1 current-domain work email signal for Anthony Pepper. Compare company email patterns before reaching out.
Profile bio
About Anthony Pepper
Results driven, customer-oriented Senior Analyst with demonstrated root cause, test methodology, and problem-solving expertise for improved planning in retail consumer goods. I am regarded as an adaptable and collaborative team player with proven, transferable skills across business units and management levels, to exceed internal and external customer expectations. Highly focused on software proficiency, operations knowledge, and innovative thought, resulting in creative solutions, increased profitability and improved customer loyalty. I enjoy working with individuals to further develop skills and abilities, contributing to their career advancement. My drive for results and focus on customer service was inspired by my childhood. Working in a store environment enabled my problem-solving expertise to grow and flourish. The opportunity to manage associates allowed me to fully understand the critical part, identifying root cause plays. As an Operations Analyst my operations knowledge increased to another level, analyzing store labor, developing best practices, selecting & designing labor software, and evaluating software proficiency. A most beneficial challenge, was adapting and transferring my store operation skills, to the call center environment. In the call center environment, I developed reporting programs for all field management levels, improving Rite Aid’s overall customer service. This allowed us to create better staffing methods positively impacting utilization for controlling calls in the IVR (Inter-active Voice Response) system, leading to creative solutions managing on-line store contacts. The value of team collaboration allowed us to further employ innovative thought to twice improve our CRM (Customer Relationship Management) tool. I took further opportunity to analyze customer feedback and survey information to generate KPI reporting for Rite Aid’s executive team, and Board of Directors – to improve customer loyalty and retention indices. A great example of my continued transition was researching and identifying root cause, to affect creative solutions from our call center and transfer this ability to our operational efficiency team. This allowed identification of an existing process with cents off coupons not being used to fullest extent, to implement an improved procedure, decreasing store outdates by 20k a month.
Listed skills include Leadership, Hiring, Public Speaking, Problem Solving And Analytical Thinking, and 46 others.
Current workplace
Anthony Pepper's current company
Company context helps verify the profile and gives searchers a useful next step.
8 roles
Anthony Pepper work experience
A career timeline built from the work history available for this profile.
Specialist Brand Support
- Led cross-functional teams to solve business challenges with customer interactions to drive sales through process excellence and project management.
- Advocated for Ahold Delhaize USA brands in customer interactions and collaborated with key stakeholders to optimize business processes.
- Utilized Lean methodologies to design initiatives that supported key business objectives in Customer Care at Ahold Delhaize USA.
- Working with Ahold Delhaize USA brand key stakeholders on customer reporting needs by working collaboratively to with Customer Care Business Analysts.
Jan 2022 - Jul 2024
Reporting Analyst
- Analyze data to provide performance reporting to Customer Support leaders (daily/weekly/monthly scorecards, department performance.
- Responsible for creating, maintaining and distributing of accuratecontact center metric reporting for our internal team, brand partners,and other business partners to track performance and metrics againstour.
- Responsible for distribution of accurate reporting from our CRMplatforms requested by our internal team, brand partners and otherbusiness partners to show trends on the types of contacts
- P lay an active role in creation of reporting, scorecards, dashboards,etc. required for our internal team, brand partners and other businesspartners
- Analyzing data from reporting out of all systems related to metrics,trends, etc. and communicating findings to the appropriate parties.Presents data in a way to easily identify issues and makesrecommendations to.
- Utilizing WFM tool for entire Contact Center to complete:o Labor Forecastingo Schedule building and maintenanceo PTO calendar and request management
Aug 2021 - Jan 2022
Cares Act And Emergency Relief Assistance Program Grant Administrator (Contract Assignment)
- Review and document grant applications for funding allocation approval for Non-Profits,Businesses, Tourism and Rental Assistance meeting Federal and State requirements.
- Manage 7.2MM grant journal entries, reconciliations and reporting to meet Federal and State requirements.
- Meet and coordinate with applicants on Federal and State grant audit requirements.
Aug 2020 - Aug 2021
Senior Analyst
Provided analytic support in maintaining company forecast, and preparing yearly fiscal budget. * Provided KPI reporting to Senior Management impacting EBITDA. * Provided Excel analysis for baseline sales model to establish a forecasted sales plan. * Developed fiscal plan data for store plans by general ledger accounts in Excel. * Managed approval process.
Mar 2018 - Jun 2020
Senior Analyst
Provided Analytical Support in the identification, evaluation, tracking of operational efficiency opportunities, and initiatives across all Rite Aid functions. * Evaluated operation efficiency opportunities and assessed their incremental financial impact spanning EBITDA improvement, resource requirements, cross-functional dependencies, and execution.
Aug 2016 - Mar 2018
Call Center Supervisor
Supervised team of Corporate Customer Support representatives responding to customer concerns.* Managed talent from interviews to on-boarding, to coaching associates on handling quality calls efficiently for superb customer satisfaction and providing guidance on their development through associate appraisals.* Improved call length by approximately 25% with.
Mar 2013 - Aug 2016
Business Analyst
Completed various performance analysis and reviewed service measurements for developing a thorough understanding of consumer attitudes and behaviors to advocate continuous serviceimprovement. Served as liaison between operations and IT assisting in system requirements,modifications, enhancements and implementations.* Conducted trend/root cause analysis.
Sep 2002 - Mar 2013
FAQ
Frequently asked questions about Anthony Pepper
Quick answers generated from the profile data available on this page.
What company does Anthony Pepper work for?
Anthony Pepper works for Ahold Delhaize USA.
What is Anthony Pepper's role at Ahold Delhaize USA?
Anthony Pepper is listed as Analyst II Workforce Systems at Ahold Delhaize USA.
What is Anthony Pepper's email address?
AeroLeads has found 1 work email signal at @retailbusinessservices.com for Anthony Pepper at Ahold Delhaize USA.
Where is Anthony Pepper based?
Anthony Pepper is based in Greater Harrisburg Area, United States, United States while working with Ahold Delhaize USA.
What companies has Anthony Pepper worked for?
Anthony Pepper has worked for Ahold Delhaize Usa, Perry County Government, and Rite Aid Hdqtrs Corp..
How can I contact Anthony Pepper?
You can use AeroLeads to view verified contact signals for Anthony Pepper at Ahold Delhaize USA, including work email, phone, and LinkedIn data when available.
What skills is Anthony Pepper known for?
Anthony Pepper is listed with skills including Leadership, Hiring, Public Speaking, Problem Solving And Analytical Thinking, Executive Level Communication, Change Initiatives, Root Cause Analysis, and Customer Focused Service.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Anthony Pepper you were looking for.
View similar profiles
