Anthony Macaluso Email & Phone Number

Boca Raton

• Handle all C-Suite and Executive level support.
• Highest level of support for IT tickets.
• Oversee team adherence to all company policies and procedures.
• Manages Inventory Support Specialist's objectives and staff

Boca Raton, FL

• Responsible for Tier 2 and priority tickets.
• Team liaison between support and IT systems administrators.
• Took on portions of the systems administrators work load.

Boca Raton, FL

• Provided support for a mixed platform environment consisting of MacOS, Windows, iOS, Android, Windows Server, Active Directory, Digium Switchvox VOIP, VMware, and Cisco Meraki.
• Created training documentation, training videos, led new hire orientation, and facilitated training to individuals and company wide.
• Provided end user support, trade show support, and remote support.
• Abided by strict HIPAA standards and regulations.

Boca Raton, FL

• Developed individuals to grow and achieve their professional and personal goals.
• Inspired and coached employees to deliver the best customer experience.
• Recognized individual achievements and coached employee performance.
• As a leader on the floor I ensured the customer and team experience reflected Apple's values.
• Led the shopping experience with an emphasis on iPhone sales and services attachments.
• Adjusted team coverage in the moment to meet demand.

Boca Raton, FL

• Maintained customers’ trust in Apple as the skilled expert, troubleshooting and repairing products.
• Used problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems.
• Educated team members about products, while independently keeping my own technical know how up to date.
• Earned the trust of customers and coworkers alike by offering guidance, knowledge, and even tips and training.

Boca Raton, FL

• Planned, scheduled, and facilitated all staff technical and product training.
• Responsible for the new hire on-boarding experience.

Boca Raton, FL

• Customer service knowledge of menu items to improve sales.
• Assisted in the installation of all electronic devices.
• Maintained point of sale system for management.
• Installed wireless networking equipment for all computers.

Boca Raton, FL

• Created energy and excitement around Apple products by providing the right solutions and getting products into customers' hands.
• Guided customers by advising, selling, and even setting up their new products.

• Generated and contacted over 100 leads a day.
• Effectively articulated the value added services offered by the company.

Boca Raton, FL

• Coordinated all IT matters of the school.
• Designed and implemented the wired and wireless network infrastructure.
• Led a zero downtime migration of Microsoft Exchange services to Google Cloud platform.
• Implemented and managed Windows NT, Windows 2000, Windows 2003, Microsoft Exchange servers and ISA servers.

Bachelor'S Degree, International Business

Bachelor'S Degree, Trade And Marketing