I led operations across multiple departments where I developed cross-training programs that enhanced staff performance and accountability. I also developed a financial tracking dashboard that monitored and maintained checks and balances on the financial portion of the processing portfolio. I successfully navigated multiple processor and bank transitions/migrations and maintained profitable loss ratios with effective risk management. I was instrumental in the company achieving "Registered ISO" status with several Banks. I managed a specialized eCommerce and high-risk account portfolio with exceptional chargeback ratios and established comprehensive control documents for regulatory compliance. Additionally, I oversaw Accounts Payable and managed financial records for tax reporting, ensuring meticulous daily bookkeeping and account reconciliation.Key accomplishments include:• Streamlined operations to support over 30,000 merchants and millions of transactions, significantly reducing staff dependency.• Developed cross-training programs that enhanced staff performance and accountability.• Led crisis management during a major security breach, effectively containing the impact on 40 million accounts.• Reduced a large clients chargeback rate from 14% to an industry-low 0.33% in six months.• Secured processing approval for a leading CBD distributor, contributing to its national market leadership.• Recovered over $10M from transaction processor errors through detailed financial analysis.• Successfully upheld ISO Marketing Agreements and termination decisions in legal disputes.• Negotiated $600K in compensation from a Sponsor Bank, demonstrating financial recovery expertise.• Created an innovative check conversion process, resulting in a patent application with the USPTO.