Anthony Mancini Email & Phone Number

Toronto, Ontario, Canada

Managed daily bakery operations, including opening/closing procedures, to ensure a smooth workflow and exceptional customer service.Oversaw inventory management and ordering processes to maintain optimal stock levels and minimize waste.Directed a team of 20+ bakers, assigning tasks, and delegating responsibilities to optimize bakery workflow and meet production targets.Ensured team adherence to health and safety regulations in food preparation, always maintaining a clean and hygienic workspace.Developed and implemented training programs for new hires and ongoing professional development for existing staff members.

Toronto, Ontario, Canada

Promptly handled front desk duties, including member check-in, new member sign-up, and resolving billing and account-related issues to ensure a smooth and positive customer experience.Conducted extensive tours for prospective members and guests, utilizing analytical techniques to promote membership options effectively and increase conversion rates.Collaborated with team members to ensure the overall cleanliness of facilities and equipment, exceeding company standards and enhancing the customer experience.Provided exceptional customer service by addressing inquiries, resolving concerns, and assisting members with their needs in a professional and courteous manner.Assisted with administrative tasks, such as answering phones, responding to emails, and processing membership paperwork, to support the efficient operation of the facility.

Toronto, Ontario, Canada

Supervised, coached, and trained a team of 25+ cashiers, providing guidance and support to ensure excellent customer service and operational efficiency.Resolved customer inquiries for front-line and departments throughout the store, utilizing strong operations knowledge and problem-solving abilities to address issues promptly and satisfactorily.Reconciled cash drawers, accounting for errors and resolving discrepancies to maintain accurate financial records.Prepared weekly bank deposits and coin orders with precision and attention to detail, ensuring the integrity of financial transactions.Provided friendly and efficient customer service, processing transactions accurately and efficiently.

Burnaby, British Columbia, Canada

Performed targeted outbound calls on past due accounts aged over 30-90 days, utilizing effective communication skills and negotiation techniques to facilitate payment arrangements.Handled a high volume of inbound calls related to the disruption of services due to delinquent Telus and Koodo consumer accounts, providing timely assistance and resolution to customers' concerns.Negotiated payment arrangements with clients to strategically collect outstanding account balances and reinstate services, ensuring customer satisfaction and retention.Analyzed account information and payment history to identify opportunities for resolution and follow-up, maintaining accurate records of interactions and agreements.Collaborated with internal teams to escalate complex issues and resolve customer inquiries or disputes, ensuring compliance with company policies and regulations.

Vancouver, British Columbia, Canada

Generated reports with accuracy and updated spreadsheets to distribute to external dealer partners, ensuring timely and efficient communication of important information.Conducted daily report and database audits to identify and rectify errors, maintaining data integrity and reliability.Communicated discrepancies found during audits to Account Managers for resolution, collaborating to ensure minimal errors and maximum efficiency.Supported Account Managers with the onboarding process for external partners into an integrated portal system, providing guidance and assistance to facilitate seamless integration and usage.

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada