Anthony C. Manswell Email & Phone Number

Mckinney, Texas, United States

• Provide end user support and customer service on a variety of computer applications and platforms. Troubleshoot problems, provide resolutions to Tier 1 issues, escalate where appropriate, and provide great customer service.• Respond to requests for technical assistance via phone, chat or email.• Diagnose and resolve technical issues remotely.• Research questions using available information resources.• Advise user on appropriate action, best practice, etc.• Follow standard help desk procedures.• Log all help desk interactions in ticketing system.• Follow up with customers/users to ensure complete resolution of issues.• Inform management of recurring problems that customers are experiencing.• Stay current with system information, changes and updates as new technology is released.• Help update support documentation as environments change.

Irving, Texas, United States

• Provided helpdesk support to all internal staff members• Troubleshooted errors to complex systems using establish procedures for successful outcomes• Documented technical failures for review and procedural inception

Huntingdon Valley, Pennsylvania, United States

• Proficient with computer applications such as MS Office Suite and Quickbooks• Organized and maintain files and databases in a confidential manner• Strong verbal and written communication skills• Scheduled appointments, meetings, and reservations as needed

Philadelphia, Pennsylvania, United States

• Proven ability to communicate effectively in diverse environments• Resolved wide range of customer problems, applying diplomacy and assertiveness to delivery delays, fee and budget problems, and project analysis

Philadelphia, Pennsylvania, United States

• Provided technical support and training to all junior staff• Created a standard instruction manual minimizing training time for new staff• Maintained cordial working relations, while explaining and clarifying errors

Arlington, Virginia, United States

• Proficient with computer applications such as NALCOMIS and R-Supply (Similar to LogiSuite and SoloPlan) • Operated all material handling equipment safely and efficiently• Monitored complex cataloging and ordering systems• Created new automated method for property tracking procedures to increase accuracy and accountability

It Fundamentals

IT Fundamentals introduces computer hardware, computer software, databases, networking, security, and software development.

Associate Of Arts – Aa, Business Studies

Business studies is a broad subject, where the range of topics is designed to give the student a general overview of the various elements.

High School Diploma, General Studies

General Studies is an academic field that does not focus on one specific course of study, but provides students with a breath of knowledge.