ATLANTA FALCON’S MERCEDES BENZ STADIUM ATLANTA, GA• Installed Fiber Optic Cable• Troubleshoot the fiber optic cable for cameras, tv’s, WAP and door panels• Stripped and redistributed the fiber optic cable in necessary

• Trained to install RG11 & RG6 CAT 5 cable for residential internet, television, & cable• Used critical thinking to determine best installation method based on home architecture & previous service• Educated customers on equipment & service - Tailored the information to provide the appropriate level of detail based on their understanding of technology - Provided customer service throughout day to a variety of diverse people in a wide set of circumstances – Maintained control of difficult interactions in high stress situations through open communication & listening techniques• Resolved technical issues related to company & customer product – used trouble shooting methods to determine reasons for difficulty with service – Referred to proper departments as necessary when more in-depth resolution was needed

• Fully trained in multiple positions – Server, Porter, Bartender, Cook, Dishwasher, Preparation – These required high attention to detail & multi-tasking – Prioritized tasks in order of importance & completion status – Interacted with customers & co-workers to promote the company mission statement & core values• Trained new employees in accordance to established training protocols - Adjusted this training based on each employees response to taking on new information whether by action, writing, observation or other methods• Responsible for preparation of all food in restaurant – Confirmed volume amounts – Maintained accurate records of inventory – Used open & active communication with co-workers to address needs & suggestions• Worked collaboratively with the management team to ensure proper best practice of ordering from vendors