Anthony Marafioti

Anthony Marafioti Email and Phone Number

People Leader | Operations Specialist | Entrepreneur @ AGL Energy
australia
Anthony Marafioti's Location
Melbourne, Victoria, Australia, Australia
Anthony Marafioti's Contact Details

Anthony Marafioti work email

Anthony Marafioti personal email

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About Anthony Marafioti

Sales and Operations Executive with an objective and progressive approach to creating solutions that improve operational efficiency and effectiveness, all driven by a relentless pursuit of excellence.Over 18 years specialist experience in contact centre, multi-channel, leadership and operations with a dynamic leadership style focused on inspiring, motivating and driving extraordinary results from people. Core Areas of Expertise include:BPO Services ~ Corporate Strategy ~ Call Centres ~ Leadership Development ~ Organisational Behaviour ~ In-bound and Outbound start-ups ~ Turnarounds of Distressed Operations ~ Guiding those experiencing rapid growthDeveloping a successful culture and environment within a leadership group, while understanding the influence leaders have on the people they lead, shows in proven success delivering consistently high quality business results.Key Roles:- National Operations Manager at one of Australia’s largest utility companies - Head of Sales & Operations at the largest multi–channel comparison service- Sales Manager at one of Australia’s leading banks- Client Operations Manager at a leading global business services provider.

Anthony Marafioti's Current Company Details
AGL Energy

Agl Energy

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People Leader | Operations Specialist | Entrepreneur
australia
Website:
agl.com.au
Employees:
3751
Anthony Marafioti Work Experience Details
  • Agl Energy
    National Operations Manager
    Agl Energy Jul 2020 - Present
    Melbourne, Victoria, Australia
    As National Operations Manager at connectnow, my role is central to overseeing and enhancing operational efficiency across the company in Australia. I’m tasked with implementing strategic operational plans, managing a diverse team, and ensuring seamless service delivery to our clients. My responsibilities encompass optimising internal processes, upholding high-quality standards, and promoting a culture of continuous improvement. In driving growth and performance, my role is instrumental in bridging various departments, managing key stakeholder relationships, and contributing significantly to connectnow’s overall success. My leadership abilities, coupled with an in-depth understanding of the industry, empower me to efficiently manage resources and navigate the complexities of national operations.
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  • Tutor Network (Aus)
    Director
    Tutor Network (Aus) Jan 2023 - Present
    Australia
    Tutor Network, based in Melbourne, Australia, is a forward-thinking tutoring company dedicated to enriching students’ academic journeys. We specialise in personalised tutoring services, offering tailored learning strategies that cater to individual needs. Our team of experienced and passionate tutors is committed to fostering a nurturing and supportive environment, enabling students to thrive academically. At Tutor Network, we believe in empowering learners of all ages with the skills and confidence to achieve their educational goals.
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  • Iselect
    Head Of Sales And Operations - Financial Services
    Iselect Sep 2013 - Jun 2020
    Melbourne, Australia
    Key Responsibilities: • Leading a team of sales and admin leaders, financial advisors, mortgage brokers and BOH lodgement and settlement teams• Working alongside the Group Executive the development of an over-arching strategic plan encompassing all facets of the financial services vertical • Development of an operational plan for the business development centre feeding into the organisations broader strategic view, supported by the development of a tactical operational plan to support the day to day running’s of the business
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  • National Australia Bank
    Sales Business Unit Manager
    National Australia Bank Aug 2011 - Sep 2013
    Melbourne, Australia
    Recruited to lead the transition of NAB’s outbound servicing team into a lead / sales generating business unit. Established a 12 month operational plan that involved the development of a newly formed leadership team, bespoke sales methodologies and processes, functional reporting suite and career pathways program.
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  • Aegis Australia
    Senior Manager, Sales And Operations
    Aegis Australia Mar 2008 - Aug 2011
    Melbourne, Australia
    Served as a key member of the senior leadership team. Worked to develop operational and sales strategies for the organisation’s entire outbound clients, boasting clients such as Citibank, Suncorp, MetLife, Westpac, Telstra and Vodafone. Leading a team of 6 Operations Managers, 20 Sales Team Leaders and their respective staff (approximately 200FTE). Each client required the development of newly formulated operational and strategic plans that delivered to the clients SLA’s and customer engagement programs, while maximizing GP for the Aegis business.
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  • Truenergy
    Sales Team Leader
    Truenergy 2007 - 2008
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  • Dagoc
    Operations And Logistics Manager
    Dagoc 2006 - 2007
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  • Foxtel
    Sales Team Leader
    Foxtel 2002 - 2006
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Anthony Marafioti Skills

Call Centers Management Leadership Development Leadership Team Leadership Data Analysis Business Intelligence Stakeholder Management Quality Assurance Customer Acquisition Time Management Change Management Sales Call Center Performance Management Team Management Direct Marketing Business Process Improvement Business Strategy Crm Coaching Customer Experience Bpo Outsourcing Relationship Management Process Improvement

Anthony Marafioti Education Details

Frequently Asked Questions about Anthony Marafioti

What company does Anthony Marafioti work for?

Anthony Marafioti works for Agl Energy

What is Anthony Marafioti's role at the current company?

Anthony Marafioti's current role is People Leader | Operations Specialist | Entrepreneur.

What is Anthony Marafioti's email address?

Anthony Marafioti's email address is am****@****.com.au

What is Anthony Marafioti's direct phone number?

Anthony Marafioti's direct phone number is +614048*****

What schools did Anthony Marafioti attend?

Anthony Marafioti attended La Trobe University, Kaplan Professional, Kaplan Professional, La Trobe University.

What skills is Anthony Marafioti known for?

Anthony Marafioti has skills like Call Centers, Management, Leadership Development, Leadership, Team Leadership, Data Analysis, Business Intelligence, Stakeholder Management, Quality Assurance, Customer Acquisition, Time Management, Change Management.

Who are Anthony Marafioti's colleagues?

Anthony Marafioti's colleagues are Mary Mccoy, Esha Doug, David Broomhead, Sanjay Gohel, Sneha Reddy Sabbu, Levi K., Jyoti Pannu.

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