• Authorized voids and discounts for employees, while ensuring compliance with company policies and procedures.• Worked closely with the general manager to make strategic decisions that ensured the restaurant was running smoothly.• Resolved customer complaints and ensured a positive dining experience.• Continued to perform all responsibilities of the host role, including greeting and seating customers, managing reservations, and ensuring the organization of the front of house.

• Provide excellent customer service over the phone and in person when taking orders, making reservations, answering questions, and seating guests• Train approximately 5 new employees on job responsibilities, location of items, proper customer service procedures, and strict cleaning policies• Collaborate with as many as 15 other employees to ensure efficient restaurant operations in a fast-paced dining environment• Utilize problem-solving skills to quickly diffuse customer issues and resolve conflicts within the restaurant• Crosstrain in multiple positions to take initiative and assist where needed during busy shifts