Anthony Mascia Email and Phone Number

Dynamic, resourceful and innovative IT Service Management Leader with extensive experience in managing critical incidents and problems yielding significant process improvements. Proficient at leveraging technical skills as well as relationship management expertise to meet corporate objectives.Comprehensive knowledge of ITIL® V3 Service Life Cycle and IT Service Operation; proven ability to develop, implement and oversee relevant processes, communications, timelines and reporting to ensure overall success and efficacy. Effective liaison; powerful communicator and thought leader; able to combine strategic thinking and tactical execution, all while staying focused on desired bottom-line results. Ability to plan, prioritize and meet multiple deadlines. Areas of Expertise:> Incident Management> Problem Management> Change Management> ITIL® Certified> Process Improvement> Business Requirements> Disaster Recovery> Project Coordination> Quality Assurance