While still studying at school I had a job as a supervisor working in a takeaway restaurant (Part-time during term time with full time commitments during the holidays). Whilst at University I continued to work throughout the holidays. My duties included:• Upkeep of stock ensuring invoices were correct and paid promptly.• Ensure high standards in relation to food hygiene and customer service.• Operational responsibility of the business during the summer holidays 2010-Present.

- For the 2014 Christmas period and both Summer and Christmas period 2015 I fulfilled a temporary role with Next to cope with the busy period. My duties included:• Preparing the sales items and ensuring all the items were ticketed correctly.• Rearrange the shop floor for the Boxing Day sale.• Queue control on Boxing Day to ensure there were no issues with the customers.• Working on the tills, providing a friendly and efficient service to customers.

- At the start of my gap year I was offered the opportunity to work for Serco as a residential officer within the custodial contract. The role involved day to day interactions with the people who were awaiting deportation. I was also given responsibility of a specific area within the Residential Operations. Here I was tasked to maintain high standards of performance while working with limited resources. The extra responsibility has really accelerated my development helping me to become a more effective communicator.- To assist with my development and expose me to our commercial operations I was given the opportunity to work within the Assurance team as an internal auditor reporting to the Compliance Manager. My responsibilities included:• Weekly meetings with our customer (The Home Office) to ensure the contract has been delivered correctly and to discuss/mitigate any financial penalties for poor performance.• Act as a point of contact for stakeholders with contract specific issues.• Maintain a positive working relationship with our customer assisting them with relevant queries.• Ensure, via an audit schedule, that aspects of our business are not commercially exposed and if they are, to have a corrective plan in place to manage risk.• Monitor KPI performance and work with departments to improve areas of poor performance.