Anthony Mccloy Email and Phone Number

Special Fire Police OfficerCompleted Basic Fire Police and Advanced Fire Police at Montgomery County Fire AcademyAlso hold the National TIMS Certification from Responder Safety.com

Appointed member of the East Norriton Township Zoning Hearing Board. I have been serving as Chairman of the board since 2023.My main responsibilities include making sure that our monthly meetings begin on time, move at a deliberate and fair pace, and most importantly that both the applicants before the board, and the members of the board have a full, fair, and complete opportunity to be heard during our public meetings. This is a critical aspect of being chairman, as I believe it is the responsibility of the person in that chair to make sure that everyone has a voice in said proceedings.

My main responsibilities include: creating overhead and line drawings using AutoCAD and VidCAD, Crestron and Biamp Programming, conducting site surveys as needed, creating material lists/Bills of Material, Coordinating with Project Managers to set and meet deadlines, supporting install technicians remotely, and attending customer facing meetings.I also help oversee new employee training on my team in conjunction with our team's manager. I am currently spearheading a project to revamp our processes and technologies with the main goal of efficiency especially in the area of CAD work which constitutes a major amount of my team's time and efforts during any given project we are tasked with.

-Led a team of 15 technicians strategically placed across the country serving one Enterprise client.-Built detailed training strategies for each member of the team and reduced administrative hurdles through innovation utilizing iAuditor by SafetyCulture. This optimized efficiency and metrics without sacrificing service. These efforts save approximately 1000 cases monthly across the team.-Authored and maintained numerous support documents including SOPs, End User KBs, and Technical KBs.

-Member of a management team that directly oversaw service of hundreds of accounts across a true 24/7 global help desk.-Led front line technicians and engineers to maintain timely responsiveness with an emphasis on continually improving customer service and handling associations as needed.-Conceptualized and executed a weekend support model that reduced OT costs and improved customer experience.

Level 2 Technical Support Engineer for Exclusive Tier ClientsResponsibilities Include:- CAD Drawing review and editing (red lining)- Control/Source Code Retrieval- Codec RMA creation with vendors like Polycom, Cisco, and LifeSize- Advanced Phone Support for A/V, VTC, and VTC Infrastructure cases- Phone Support for Field Service technicians up to and including vendor escalation and involvement- Review of requests for Dispatch Details for on site field service technician dispatches- Obtain firmware release keys for clients including supporting clients through step by step upgrades- Assisted in training Level 1 and Level 2 new hires in best practices and troubleshooting as part of the Global Help Desk support team.- Worked to design Crestron DM Platform upgrade in Help Desk Lab. (Installation pending of which I will be a part of.)- Routinely work with field technicians over phone or via Web Ex to troubleshoot, diagnose, and resolve issues.- Capable of handling minor Crestron code fixes via SIMPL windows- Currently hold 66 A/V industry certifications from vendors such as Extron, Crestron, Polycom, Revolabs, Clear One, Scala, and BiAmpCrestron Digital Media Certified Designer 4KCrestron Digital Media Certified Technician 4KCrestron Digital Media Certified Engineer 4K

Responsible for Tier 2 Support for the Global Help Desk.Responsibilities Include:- CAD Drawing review and editing (red lining)- Control/Source Code Retrieval- Codec RMA creation with vendors like Polycom, Cisco, and LifeSize- Advanced Phone Support for A/V, VTC, and VTC Infrastructure cases escalated by Level 1 Support Staff- Phone Support for Field Service technicians up to and including vendor escalation and involvement- Was part of a 3 engineer support team for a major service client- Review of requests for Dispatch Details for on site field service technician dispatches- Obtain firmware release keys for clients including supporting clients through step by step upgrades- Evening and weekend on call support as part of a 7 member rotation.- Scala certified engineer and lead Help Desk Engineer for Digital Signage support issues.- Routinely assist Help Desk Management with technical advice regarding escalations from Level 1 team.- Assisted in training Level 1 and Level 2 new hires in best practices and troubleshooting as part of the Global Help Desk support team.- Worked to design Crestron DM Platform upgrade in Help Desk Lab. (Installation pending of which I will be a part of.)- Routinely work with field technicians over phone or via Web Ex to troubleshoot, diagnose, and resolve issues.- Currently hold 65 A/V industry certifications from vendors such as Extron, Crestron, Polycom, Revolabs, Clear One, Scala, and BiAmpCrestron Digital Media Certified Designer 4KCrestron Digital Media Certified Technician 4KCrestron Digital Media Certified Engineer 4K

Open and manage cases for contract, office warranty, and time & materials customers. Assist field technicians remotely with on site service issues.Work closely with vendors regarding repairs of equipment.Assist clients remotely for issues requiring lower level remote troubleshooting.Scheduled and coordinated preventative maintenance projects. Responsible for training fellow TSRs in all aspects of dispatching service technicians.Perform on site preventative maintenance and field service visits when possible.Originally responsible for the Initial Processing and assigning of New Cases from Help Desk E-Mail Case Queue and trained current Case Queue Manager.Official Help Desk Contact for all cases for certain high profile/high priority accounts.Assist fellow TSRs with dispatch escalations in terms of locating last minute/emergency technician resources due to extensive dispatch experience with the Help Desk as Dispatch Coordinator.Work closely with Help Desk management to create and execute training programs for new hires. Routinely asked to assist/address Help Desk Escalations by VPs, Director, and Supervisors.AVI-SPL Superstar Nominee June 2013 (Company-wide award).Clear One Media Cart Product SpecialistClear One Collaborate Video Conferencing Product SpecialistClear One Professional Audio Conferencing Product SpecialistClear One Digital Signage Product SpecialistClear One UC AIO Product SpecialistClear One Tabletop Conferencing Product SpecialistClear One Personal Conferencing Product SpecialistClear One Premium Conferencing Product SpecialistRevolabs Advanced Product Configuration Certified SpecialistBiamp TesiraFORTE CertifiedExtron Configuring for Control CertifiedExtron Certified A/V AssociateSuccessful Completion of BiAmp Audio 101 TrainingSuccessful Completion of BiAmp Nexia TrainingSuccessful Completion of BiAmp Tesira TrainingSuccessful Completion of Polycom Fundamentals Training

Extron EAVA Certified.Responsible for managing and coordinating the dispatch of AVI-SPL technicians as well as other subcontractors to various locations all throughout the world. -My job entails coordinating room availability for the customer, tech availability, creating service work orders and keeping the clients/customers/technicians updated.Also responsible for managing and coordinating medium to large scale preventative maintenance projects.

Represents department in cross-training presentations for new employees, stands in for department manager as needed, executes closing procedures to ensure optimal dayshift productivity, creates various product displays to promote sales, controls inventory when acting as department receiver, assists customers with all produce needs.

Created a comprehensive marketing strategy to promote sales, generated leads through different media applications including Trend, Facebook, and radio,sold nearly $ 2,000,000 in residential real estate, certified Real Estate Technology Professional (e-Pro).

Wrote, produced, and voiced liners, promos, and commercials for air, assisted Operations Manager as needed, hosted a weekly one-hour live talk show (July 2007-October 2007).