Welcome Lobby Ambassador Responsibilities:Customer Greeting and Support:Welcome Service Center customers, connect with them, and ask questions to understand their needs while maintaining an upbeat tone.Provide guidance on the next steps to resolve customer issues and ensure they have the right expectations. Conclude the interaction by confirming if any further assistance is needed.Use the Workflow Management system and Deli Ticket equipment to log customer details, issue a Deli Ticket, and direct customers to the Lobby seating area.Service Center Front Desk Support:Assist SSAs and the Leadership Team with triaging and entering tasks into the appropriate queues in the Workflow Management system for processing.Review the case narrative in the Workflow Management system, ensuring understanding of the customer’s visit, and logging tasks in the appropriate queue before directing customers to the lobby seating area.ESA Welcome Center Support:Help customers with document pickup and drop-off, answering general questions, providing information, and demonstrating the District Direct Mobile App and Online Fillable Form.Back Office Support:Assist SSAs with scanning and tagging documents to reduce bottlenecks, ensuring that document processing is kept up-to-date.Follow standard operating procedures for document scanning and tagging, utilizing the Workflow Management system, Document Imaging system, and Eligibility Status reports.Identify and address potential quality issues, collaborating with the team and supervisors to improve Service Center systems and processes.Other Duties:Perform other tasks as assigned by leadership.

DHS is seeking a highly motivated and customer-oriented Issue Resolution Specialist to support District customers with Summer EBT benefits. Staff will serve as a primary point of contact as Tier 1 Summer EBT Call Center representatives. As the first point of contact for customers, Tier 1 staff will play a crucial role in providing exceptional service and resolving inquiries efficiently.Staff will primarily be responsible for receiving incoming customer calls, responding to customer questions, clarifying students’ eligibility or payment status, sharing program or appeals information, updating family addresses, assisting with completing applications, or escalating case issues. As the first point of contact for customers, Tier 1 staff will play a crucial role in providing exceptional service and resolving inquiries efficiently.This activity entails operating equipment and software; maintaining up-to-date call logs;updating program databases and documentation; as well as adhering to available program information, operating procedures, training, and job aids. This position requires excellent communication skills, problem-solving abilities, and a dedication to ensuring customer satisfaction. Staff should be highly detail-oriented to ensure operational and program information is updated accurately.Staff are expected to operate as part of a team and work collaboratively with other members of the team to share knowledge, and best practices to optimize overall performance and customer satisfaction. Staff may occasionally be asked to support alternative customer service or other administrative support functions as necessary. The Issue Resolution Specialist shall be responsible for responding to customer issues, including: Responding to customer phone calls, inquiries, or customer issue logs. Navigating multiple systems, databases, and equipment.Developing an understanding of relevant agency policies, processes, and operations.

Unio Tech Solutions offers a full range of IT services and special projects for Fortune 500 companies, government agencies and the largest brands throughout Canada and the USA. Our services include technology relocation (disconnecting and reconnecting computer hardware during office moves – monitors, docks, keyboards, mice), installation of new IT Technical Proctor for Professional Exam, IT Inventories, exam proctoring, cable management, secure electronic recycling, server room services, AV services and office decommissioning. Our clients include companies such as GE, Puma, Ford, Uber, Sephora, Home Depot.Providing Technical Support to the Exam Proctor including the following processes:Downloading of a single back-up exam to each back-up device on-site.Set-up of back-up devices on-site prior to exam session.Support exam proctors with exam upload checks.Support exam proctors with resuming candidate exams where required.Network connectivity troubleshooting.Student exam IT Support such as swapping a student laptop with a backup laptop if they cannot access the exam online or have Wi-Fi connectivity issues.Pre-exam support including receiving back-up laptops, testing their Wi-Fi and bringing them to the test centers.Being available the following Wednesday, Friday and Saturday: October 16, 18, 19, 2024 as well as 2 online training sessions in early October.Proficiency in Windows and Mac operating systems: Expertise introubleshooting and resolving common issues on Windows and Macenvironments.Network connectivity troubleshooting: Strong knowledge of diagnosingand resolving Wi-Fi and connection problems.Technical support experience: Proven track record in a technical supportor IT helpdesk role, providing effective solutions to end-users.Familiarity with exam software: Experience with online exam tools andplatforms.

Fiber optic splicingPerforming inspections and measuring signal strength of connections to ensure adequate performanceResolve, repair, and install fiber optics systems to ensure proper working orderResidential and commercial service installation

Monitor systems associated with Integrated Health Management for connectivity and downtime, escalating and tracking outages as appropriateSoundTalks, RealmFive, APEdge, MaximusReceive customer calls on system issues and outages and escalates as appropriate via ticketing systemZendeskAddress/resolve equipment issues by addressing these on-line, communicating to site stakeholders or escalating as appropriateIntegrated Health Management Team via MS TeamsCommercial Sales Team via MSTeamsSummit SmartFarms via MSTeamsVerify/confirm and document issues in tickets in ticketing system from customer (internally or externally) and escalate as appropriate.ZendeskIntegrated Health Management platforms – Farmera and SoundTalksMonitor tickets for resolution based on digital product development and communicate resolution with customer via ticketing system.Awareness of Farmera ongoing developmentComplete routine reports on system functionalityZendesk, KPI, Derek reports, SoundTalks, etc.

Provides technical support to staff and management. Maintains, updates and troubleshoots email accounts, computers, mobile devices and related software applications. Provides first-tier network support; serves as the initial point of contact with the outsourced network administrator, internet service provider, cellular network provider and other related providers. Designs and develops reports for medical records database. Ensures network security compliance with Department of Behavioral Health (DBH) HIPAA requirements. ResponsibilitiesSets up new employee email and network accounts. Distributes new equipment including computers, desk or mobile phones and/or tablets based on needs of position. Establishes user profiles and access to medical software database and other applications.Configures and installs hardware and peripheral components such as office phones, monitors, keyboards, printers and disk drives.Identifies and procures the hardware and software needed to satisfy user requirements. Installs and tests appropriate software packages such as operating systems, networking components and office applications.Maintains and administers computer and related computer environments including hardware and related software.Diagnose, troubleshoot and resolve hardware, software or network or system problems and repair or replace as necessary. Analyze equipment needs to determine need for repair or replacement. Coordinates efforts of outsourced network support provider, ensuring stability of network and related systems. Plans, coordinates and maintains network security measures to protect data, software and hardware. Ensures data compliance with regulatory agencies and in accordance with HIPAA standards.Assists in the customization and adaptation of existing programs to meet users’ requirements.Provides telephone, in-person and online support to end-users.Trains and assists users in the proper use of hardware or software applications.

• Respond to service tickets for ZT servers in customer datacenter in a timely manner• Keep parts lockers up to date and properly stocked at all times• Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer• Track server fleet health and validate that ZT is always exceeding customer requirements for total servers online• Provide consistent, detailed feedback to the ZT engineering team on failures, serviceability of servers, and integration with the datacenter• Apply firmware and BIOS updates as needed using ZT engineering-approved tools• Comply with all datacenter safety, security, and operational protocols at all times• Be an outstanding representative of ZT Systems at all times

* Diagnose customer's personal electronics* Repair customer's personal electronics, including cell phones, tablets, computers, gaming stations and other electronic devices* Delight customers with friendly customer service and superior technical knowledge and skillWe are seeking a skilled and experienced cell phone and electronics repair technician with sales experience to join our team. The ideal candidate will have a passion for providing exceptional customer service, strong technical and problem-solving skills, and a proven track record of selling device protection. In addition to repairing cell phones, you will also be trained to repair tablets, computers, and game consoles.

fixing iPhone and Android LCD Repair and Replacement, PC hardware Install and replacementProvide online base tickets documentation to be resolved or escalatedIOS and Android Phone repair that includes charge port repair, LCD replacement, motherboard repair, phone frame repairIT Inventory, part shopping, and managementOS installs, updates, and troubleshooting Windows 7 - 10, Apple Mac's System failure repair, virus removal, data backups, and transfersCell phone and data plans activation and bill paySame day service and repairsIOS restore and network unlockingRe-imaging Hard drives

Rack, Build, cable, configure, and provision Intel and AMD ServersRack, cable, and deploy Cisco Layer 2 networking equipmentTroubleshoot, test, quality assurance of Server hardwareProfessionally resolve hardware issues via troubleshooting ticketPerforming the cabling and provisioning of Intel and AMD based servers Managing multiple ticket systems while coordinating with client and internal departments on maintaining optimal workflow throughout deadlines.Focus on cloud-based hosting, physical and network security, Virtual Server Instances, and storage optimization. Proficient in XenServer, CentOS, Unix, and RedHat environments.

Monitor and respond quickly and effectively to requests received through the IT helpdesk Respond to customer queries by phone and email Create step-by-step training material with screenshots for clients Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware Document internal procedures Maintain daily performance of computer systems Ask educated questions and listen to customers to determine root cause of issues Work through the problem-solving process with customers, empowering them to do the same in the future Run diagnostic problems to resolve problems Clean up computers Train incoming staff Report significant and recurring issues to the tier-2 support team Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to the customer to ease in troubleshooting

Deployed 200 new Dell monitors to workstation locations Monitor delivered to the office Unbox monitorRemove old monitors, models and the serial number of OLD workstation was recorded and given to technical contact. Installed new monitors, when there was two monitors they were daisy-chained to a single display port on workstation. Monitors were connected directly to the desktop or to the laptop's port extender. Default monitor settings were used.delivered an old monitor to the specified receiving area.Empty boxes were taken to the cardboard recycling location within the building.

Installed software, modify and repair hardware and resolve technical issuesProvided base level IT support to 500 end-usersDisplay courtesy and strong interpersonal skills with all customer interactionsDevelop quick reference guides to assist end-users with challenging software application featuresManaged Windows workstations including desktops, laptops, and tabletsEnsure that Remedy and Spice Works tickets are resolved or escalatedApply solution by restoring broken or intermittent connections, adjusting software configuration install patches PC refresh and migration Windows 7/8.1 and 10Process incidents/requests in a high pressure, time-sensitive environment via phone, email, instant messaging and desk sideProvide initial troubleshooting of problems including root cause analysis for desktop, laptop, and printers (local/network)Perform Active Directory tasks including account creation, password resets and granting access to drives, folders and files in accordance with security guidelinesCreate and manage network accounts to include granting access to secured file sharesManage bench and IT inventoryProvide level 2 end-user technical support for Windows 8/10, Microsoft office, network connectivityManage Windows 7/8/10 workstationsTroubleshoot Wi-Fi and Ethernet networking issues