• Performed outbound calls to providers to gather required information.• Referred cases as needed for review to pre-authorization nurses.• Resolved customer inquiries including, data processing and providing status updates.• Ability to work independently and unsupervised maintaining a superior work ethic.• Complied with HIPAA Privacy and Security Regulations handling patient information.• Prioritized work load and maintained an organized work space.

• Provided customer service to over 250 employees, consisting of military and civilian personnel. • Verified personnel actions through Electronic Military Personnel Office (EMILPO) for employee security clearances, placement and promotion. • Communicated with human resource managers daily ensuring a well-functioning human resources office while coordinating with other departments maintaining a stable workflow. • Maintained electronic personnel record updates in, Personnel Electronic Records Management System (iPERMS) for efficient record keeping for over 250 personnel. • Provided updated information pertaining to military service members’ legal, medical and duty status to supervisor on a daily basis. • Created daily and monthly reports of all the personnel in the unit by gathering and analyzing information before submitting to senior executive leaders.• Coordinated board and committee meetings including schedules, and information preparation. • Maintained military personnel files, and In/Out processing for new or current Soldiers arriving or leaving the unit.• Performed admin tasks pertaining to personnel accountability, strength management, and the processes needed to updates it to an employee’s electronic files.• Prepared daily and monthly status reports, and managed personnel actions i.e. (pay inquiries, leave request and name changes.)

• Established, maintained and operated communications systems.• Supported Infantry team training and operational activities. • Assisted in preparation of computer center for operation. • Computed firing data for fixed and moving targets.• Selected weapon site and target based on analysis of incoming data.• Performed database administrator tasks. • Synchronized operations with armor, artillery and air support units.• Coordinated fire and troop movements with other personnel and units during training exercises

• Provided solutions to customer requests for assistance in resolving hardware and software problems.• Performed limited upgrade of hardware to include memory, fixed storage and installation of network interface cards or enhancement cards.• Performed operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts.• Maintained all printers and printer services, including troubleshooting issues.• Installed, imaging and re-imaging systems of campus computers.• Maintained and repaired campus computer network, computer workstations, laptops• Supported service to over 200 students, faculty and staff.• Maintained and updated user account information and group permissions.