General Management of the Harrisburg and Allentown branches of Otis Elevator Company in the areas of:-Customer satisfaction-Management and growth of the current customer base to meet profit metrics-Coaching and developing employees to succeed and grow in their roles and throughout the company-Promoting a team environment that encourages creativity and productivity-Enforcing the absolutes: safety, ethics, and controls.

My responsibilities included:-Supporting and Engaging employees in the Sales department to help them maximize their potential.-Implementation of best practices and development of new strategic initiatives to meet branch sales objectives. -Maintain and improve relationships with key accounts, customers, and consultants.

Managed accounts in the Pittsburgh, Steubenville, and Wheeling areas, negotiated and secured contracts for Elevator Service, Repair, and Modernization.

Managed accounts in the Pittsburgh, Steubenville, and Wheeling areas, negotiated and secured contracts for Elevator Service, Repair, and Modernization.

Worked with customer's to ensure their satisfaction. Checked basic elevator functions and provided feedback for recommended Safety, Performance, and Code Related upgrades and improvements.

Assisted in Outside Sales, Inside Sales, Customer Service, Order Filling, & Inventory Management.