Anthony Mckay Email and Phone Number

NMCI Parts Parts ManagerDuties, Accomplishments and Related Skills:The Ordering of Parts and computers supplies for the NMCI/NGEN BaseOPs helpdesk.Strategically plan and manage logisticsDirect, optimize and coordinate full order cycleLiaise and negotiate with HP and Warranty VendorsKeep track of quality, delivery times, and efficiencyArrange E-waste warehouse disposalResolve any arising problems or complaintsMeet cost, productivity, accuracy and timeliness targetsMaintain metrics and analyze data to assess performance and implement improvementsComply with laws, regulations and ISO requirementsApr. 2006-Jun. 2013: Pearl Harbor / Hawaii NMCI Field Service Technician• Creates, moves, and manages access of user accounts, files shares, and security groups in Active Directory.• Install and repair hard drive encryption software, and network security certificates on user machines.• Use SCCM tools to push patches and software to user’s computers. I have also used these tools to repair software installations, and delete software remotely.• Installs, modifies, removal, and repair of proprietary software, and patches on user machines.• Preforms migration of user data between thick client accounts to virtual desktop accounts, and files shares remotely. • Monitor SM7 and Remedy ticketing systems for user tickets assigned to the queue and process first-in first-out based on priority. • Document all work performed, parts ordered, and customer requests in SM7 and Remedy ticketing systems.• Work with networking team to troubleshoot and repair network connectivity issues to user machines.• Work with customers to resolve any connectivity issues with their computers and phone systems.s, Cat 5 & 6, and Fiber Optic cabling.• Configuring telephony equipment with Putty and HyperTerminal applications.• Labeling and dressing out cabling and fiber optics.• Documenting completed work.