Retained and ensured proper handling and care of existing client accounts .Consistently met and exceeded department expectation's for sales and referrals to branch specialists such as the Mortgage consultant and Financial Planning Manager. Delivered informational sales presentations to potential customers to build long lasting client relationships. Working very well within a team whilst giving on-going coaching and support to the cashiers. Being adaptable to change in a constantly changing industry. Carried out fact finding interviews to recognize customers needs and provide financial solutions. Assigned the role of 'Mortgage champion' by the area sales manager to encourage other Personal Banking Managers to provide leads, share success stories and to keep them informed about new products.Key AchievementsBeing consistently a top quartile performer for sales for Herts & Essex district month upon month.Having the best ratio of Mortgage appointments booked to Mortgage sales completed in the area.Providing the most Home Insurance quotes for my district.

Spotting customer needs and to make referrals to specific colleagues such as Personal Banking Managers, Mortgage Consultants and Financial Planning Managers. Dealt with cash in and cash out transactions as well as giving customers savings reviews and opening new savings accounts. Dealt with customer queries while providing excellent customer service. Was the branch bankage officer which gave me responsibility in ensuring there was enough money in the branch while not exceeding the safe limit and also managing stock levels.Key AchievementHitting a minimum of 120% sales target each and every quarter Top lead provider for banking products in my branch.

September 2011 to September 2012Royal Bank of Scotland Southend, EssexCredit Card Collections Officer Worked in a call centre environment dealing with both inbound and outbound telephone calls. Negotiating and setting up repayment plans for customers in financial difficulty and unable to pay arrears on credit cards. If customers could not commit to a payment on that day i would have to keep a tracker on excel and check to make sure they have paid. Key AcheivementsWorking within the highest debt collecting team in the department.