Anthony Medeiros Email & Phone Number

Providence, Rhode Island Area

North America Customer Satisfaction and QualityOracle Business IntelligenceData warehousingDatabase designETLEnterprise analytics

Applications Management Team - Customer Care Center OperationsOne CCC Mutualization - Acting PM for Oracle Live Help deployment to all NAM contact centers not currently using a CRM. System design and transition process for all NAM contact centers which currently use a CRM. Develop training material for administrators and end users. Deployment to over 900.

Providence, Rhode Island Area

Developed and deployed www.collegestorageri.comDesigned contact and reservation management SQL database used in conjunction with custom PHP reservation forms.

Acting team leader of the Business Systems technical support team located in the Philippines.Trained and lead a team of 7 reps to work parallel with our team in NAM in order to provide support for our small and medium business UPS system and accessories.Responsible for providing performance coaching and evaluations, as well as mapping out action plans for.

Applied and chosen to help launch an in-house call center pilot program in the Philippines.Lead trainings for the initial batch of customer service representatives. Trainings included product knowledge to policies and procedure.Conducted training when the second batch of 25 reps was hired. Was responsible for training on the full product line on which they.

Provided technical support to customer ranging from home user to business level. Specifically dealt with UPS systems and the software that went along with them.Problem solving was done in a timely and efficient manner with a philosophy built around customer satisfaction.

Designed custom marketing material, i.e. flyers, coupons, postcards, rebates, etc. using Adobe Photoshop. Gathered and analyzed demographic information on various properties and designed brochures as a first look for potential long term corporate backed lessees.Designed a website for Storage Center which included some flash and php pages.

Designed and created websites for customers based on their specific needs.Worked both solo, and in teams, which took part in every step of the creation process. Starting from a brainstorm and ending with a fully functional, professional website.Worked closely with the client on a day to day basis.Counselor to the client when dealing with improvements.

Managed store, took care of inventory and special orders with various wholesale distributors.Troubleshoot computer problems (hardware and software) and repair in a timely and cost efficient manner.