Customer Feedback Officer
Current• Providing customers with their statement and account information via email and phone.• Answering and processing customer enquiries/queries by providing up to date information.• Providing a high level of customer service to all through up to date product and system Knowledge.• Providing E-banking solutions and assistance to customers.• Profiling and activation of E-banking channels for customer • Activating, monitoring and providing solutions to customer• Generating E-statements for Visa Credit Cards.• Providing assistance and solutions to visa debit cards enquiries/queries using the FIMI Application• Training new agents on the jobResolving social media complaints, escalations from top management , CBN, and other regulatory bodies.• Handling projects, that impacts directly on service, customers and improvementsDefining and redefining contact center processes
