Geek Squad Advanced Repair Agent/ Product Flow Specialist
El Paso, Texas, United States
• Provide troubleshooting, repair, and support services within Macintosh and Windows environments.• Delivered support and exceptional customer service for Apple products through the Apple-authorized service provider program at Best Buy.• Providing efficient, courteous customer service and assisting with all aspects of offerings and services.• Executed problem-solving skills to determine solutions for store clients. • Ensured there was team-wide commitment to meet our store expectations. • Included demoing products and understanding diverse customer’s needs.• Acquiring the basic skills of handling transactions while also ensuring data integrity.• Perform client education on aspects of technology in terms they can understand.Product Flow Specialist Oct. 2018 – Mar. 2020• Receive and ship products from stores. • Stock product while maintaining store appearance, record inventory, and limit store shrink through asset protection plans.• Assist customers with product carry-outs and online orders.• Support overall goals to ensure product integrity and customer fulfillment.