First Contact Representative
Routinely worked projects involving thousands of client records, switching back and forth as needed. Responsible for the data quality of over 100,000 CRM accounts. Frequently received raw data from companies like Ford, Polaris, and Harley Davidson, and turned them into quality leads for the sales team to pursue. Collected feedback for service improvement and supported administrative tasks to streamline front-desk operations.Executed dual data cleanup projects in Salesforce and Microsoft CRM, completing both on schedule and earning commendations from sales and marketing for data quality.Initiated outgoing calls to gather business data, obtaining essential company information for backend data enhancement.Successfully migrated over 100,000 accounts from Microsoft Dynamics CRM to Salesforce, ensuring data accuracy and integrity.