Anthony Mims Email & Phone Number

Orlando, Fl, Us

Chicago, Il, Us

Reporting to the Director/General Manager, Airport Operations, providing direct responsibility for leading the day-to-day operational activities for above and below the wing station operations, with a high-profile flight operation in of one the world most visited tourist destinations. Responsibilities include safety and security compliance, employee enablement, P&L margins, supply chain contracts, business partner relationships, regulatory agencies, station KPI performance and service delivery. Additionally responsible for the execution of operational plans in support of the Station goals and the Company’s global objectives; to include the development and sustainment of the stations administrative practices that promote positive employee and labor relations; partnering with and driving the supervisor and frontline teams to assess operational needs, recommend, implement, coordinate, and evaluate sound operational and business processes. Serving as the station service champion.

Dania Beach, Fl, Us

Reporting to the Senior Director of the Focus Cities. Responsible for the day to day, fast paced operational environment of Spirit’s second largest and complex airport operation. Leading a team of 11 Managers and 30 supervisors and just under 500 front line employees. Exercising problem solving technics and sustaining solutions, demonstrating decision-making ability, exercising good judgment and discretion under operational pressures of time and changing or conflicting priorities. Accountable for annual operating planning, inclusive of defining flight growth opportunities and capital projects. Responsible for all related financial and operational results (cost, budgets and revenues and KPI’s). Developed and articulated the organization’s business priorities while providing day-to-day leadership and operational direction to include a healthy relationship with regulatory agencies. Attend monthly airport meetings.• Responsible for maintaining a positive employee relations work environment and collaborative relationships with applicable work groups. • Responsible for maintaining station facilities, equipment, and professional appearance standards for all Spirit employees. • Responsible for compliance with Stations controls and Internal Audit standards. • Manages the station budget, staffing forecasts and resource requirements. • Maintain strong working relationships with OAL, airport authorities, vendors, governmental authorities (FAA / TSA / CBP)/internal divisions• Manage vendor service contracts as required.

Dania Beach, Fl, Us

General Manager, Airport Guest Experience at the Fort Lauderdale Station as the department leader for all customer and hospitality touch-points and interactions, reporting to the Senior Director; responsibilities include but not limited to maintaining a high level of service by providing strategic direction to improve customer interactions. Led and provided oversight of guest service operations for the Fort Lauderdale station, which covered the front of house operations to include ticketing and baggage acceptance, and flight operations at the gates. Developed and implemented SOP’s, best practices and training programs for consistent service performance. Demonstrated knowledge and experience with building and maintaining positive customer experience, including successful and professional resolution of complaints and a working knowledge of the ADA laws and accessibility programs. Leading a team of shift managers and supervisors and just under 300 above-wing employees who ensure the guest services operations of a large HUB are efficiently managed with a positive outcome and guest experience. Partner and support Corporate Directors, Regional Directors and the VP of Airport Services to drive key initiatives and the implementation of corporate cost saving efforts.

Dallas, Tx, Us

Provided leadership oversight of the below wing hub operations of 170 daily scheduled flights; 20 supervisors and 250+ employees. Duties included: Safety, operational performance, service delivery, staff oversight, physical lifting and movement, established effective relationships with industry regulators and airport operators. Established a culture of accountability by setting clear expectations, to include observations and direct coaching on critical Service and Engagement behaviors. In addition, responsible for the training completion of new procedures, understanding, and provide continuous education opportunities to drive proficiencies for supervisors and front-line employees; ensure that staff schedules followed the appropriate allocations and guidelines to support peak traffic times, key holiday events, and weekends

Dallas, Tx, Us

Responsible for a high-volume operation in the nation’s largest city. Leading all facets of the daily airline flight operation, to include: Safety Assurance programs, Operational Performance and Metrics, Customer Service Initiatives, Efficient and Reliable Operations, Fiscal Responsibility and Community Events. Leading and developing a team of 3 managers and 18 supervisors and just under 200 diverse front-line employees, available 24/7. Improved the stations corporate metrics year over year, led the organization through the complexity of a full-scale construction project successfully, served as the President of LaGuardia Airport Airlines Management and working knowledge of both the IAM and TWU Union Contracts

Dallas, Tx, Us

Led all customer service touch points; to include organizing, planning and executing against service initiatives and interactions. Responsible to manage difficult or emotional customer situations; including requests for service and assistance and interpret and anticipate customers’ needs. Led all safety efforts and reviewed all mediums to glean insight to the daily performance. Reengineered the ticketing/lobby customer throughput, which significantly improved the customer wait time and achieved an all-time Net Promoter Score of 74%

Dallas, Tx, Us

Led customer service facing operations for a major airline operation with over 350 diverse frontline employees. Responsibilities included: operational performance and measurement, customer/client interaction, customer service delivery, complaint resolution, performance metrics, and compensation compliance. Duties included: Safety, administering policies and procedures; developed strong relationships with front-line employees, third party vendors and customers.

Orlando, Florida, Us

Station Manager, Air Tran Airways - Philadelphia, PA. 12/2011 – 09/2012Customer Service/Operations Manager, Air Tran Airways - Atlanta, GA. 01/2008 – 03/2013Led the full business and operation of small station with 7 daily flights while in PHL; provided departmental oversight of the above wing operations in a large hub operation of over 220 daily flights. Demonstrated strong organization and planning skills, cognitive skills, including problem solving and decision making, necessary to relate well with and interact with all levels of the organization. Awarded the Air Tran Divisional Cup for performance, 3rd quarter 2012, and developed a six-point plan to improve the PM shift “Turn Performance” in which achieved a 100% performance day twice at the Atlanta station

Carrollton, Tx, Us

Led and directed business, financial and technical activities of the daily and maintenance site. Established priorities and enacted long term planning in support of the company’s strategic growth plans and vision. Responsible for the compliance of applicable OSHA, state, local and company safety laws and monitored the company’s ISO program at the site and ensured conformity. Managed technical and administrative activities of the site, including all work assignments of personnel, performance evaluations, hiring requirements, career development of all technical and office personnel.

Atlanta, Georgia, Us

Responsible for the overall leadership of driving region-wide business results for 30 locations (Northwest and South Central domestic US regions) and a $88M budget. Led a diverse team of twenty eight (28) station managers, ninety (90) station supervisors and 1500 front-line employees. Met or exceeded all operational, customer, financial and employee satisfaction goals. Traveled extensively. Reported directly to the Vice President of the West region.  3+ years experience leading and developing strategic operational and customer service initiatives Facilitated corporate quarterly staff meetings and employee town-hall presentations  Achieved financial viability by coming in under plan by a 6.8% variance or $6.7M Improved the region’s On-the-job injury rate improved 49.2% year over year Successfully developed high performing teams and authored and implemented a leadership exchange program  Experience in administering airport facility space agreements at Dallas Ft. Worth and New Orleans airports Experienced stakeholder for the new facility moves at Houston’s IAH and Oklahoma City airports Managed third party suppliers that delivered products and services to the customers

Atlanta, Georgia, Us

Responsible for leading and managing a high profile, high traffic airline operation in the nation’s capital, accounting for 2.2 million passengers and revenue totaling $227M. Responsibilities included safety/compliance, P&L margins, supply chain contracts, station performance and service delivery. Led a team of 3 department managers and 17 supervisors and over 350+ employees. Directed and transitioned a rework of a network flight schedule, added 30 daily flights. Achieved the operating plan of $24.5M by a 2.2 variance or by $522.4K better than plan. Achieved annual cost savings of an estimated $4M; transformed the above-wing working groups into one.

Atlanta, Georgia, Us

Oversaw arrival and departure of 6,500 flights per month and managed 950 diverse frontline employees. Managed a team of five (5) operational duty managers, 34 supervisors and administrative support staff. Developed, tracked and supported departmental and station goals and maintained constant awareness of changing conditions, activities and requirements affecting airport operations

Atlanta, Georgia, Us

Responsible for all activities which involve the ground movement of aircraft, payload, weight and balance, on-time performance, staffing and cultivating a safety culture.

Atlanta, Georgia, Us

Airport Customer Service Insourcing Contracts - Created, developed and exercised ground handling contracts for other airlines operations. In an effort to create and drive additional revenue for the division and the company. More notable contracts - Korean Airlines and Sun CountryJr Analyst, in support of the divisional administrative activities, to include the coordination and preparation of the Vp Weekly Report, all other reports for the Corporate Directors, facilities, station facilities, training and ad hoc requests.

Atlanta, Georgia, Us

Performed activities needed to duplicate and distribute completed video and audio tapes. Experience with professional videotape formats, organized request, performed techinical set-up to ensure quality, computer database tracking and cateloged master tapes to include a written synopsis

Atlanta, Georgia, Us

Bachelors Of Science Degree, Communication And Media Studies

Bachelor Of Science, Broadcasting/Communications