Work with helping to train/coach team to provide excellent customer service and eligibility information for various public assistance programs offered in the State of Alaska.

Led and trained several teams on the Oregon Emergency Rental Assistance Project to disburse over $290 million to individuals affected by the COVID-19 Pandemic in the state of Oregon.

-Elicited contacts of positive COVID-19 cases during the pandemic while following HIPAA guidelines-Utilized empathy and soft skills to de escalate situations over the phone as well as ensure the safety and well-being of positive cases of COVID-19-Helped onboard and train new contact tracers to be familiar with the workflow -Proposed solutions for individuals on a case-by-case basis to ensure their well-being -Collaborated with team to achieve a common goal