Anthony Mitchell Email & Phone Number

Glendale Heights, Il

My duties entailed contacting new and existing clients to build and sustain business relationships. Provide price quotes for dry van, LTL, flatbed, Intermodal, drayage, and flatbed. Create presentations to promote Freight Management Inc. and the company range of services. Create and present sale presentation to C-Suite.

Schaumburg, Illinois

As an admission advisor at Colorado Technical University (CTU) I was exceptional at interviewing prospective students uncovering their needs, interests, and qualifications for furthering their education. Once students’ were enrolled I became their liaison for all inquiries concerning course materials, proof of graduation, schedule changes, proficiency exams, and mentoring. Frequently I am called a pond to conduct daily team meetings, training seminars, peer coaching, team building event, and collaborate with manager to formulate plans to increase student population. Notable Achievements • Consistently met retention rate throughout tenure. • Supported project development team for CTU Mobile App • Collaborated team building events

Downers Grove, Il

As a temp-to-hire employee my assignment was to demonstrate my ability to adhere to the university’s admission rules and regulations, comprehend Colorado Technical University degree programs, and make program recommendations according to prospective students’ educational and career goals. Notable Achievements: • 100% compliant to all federal, state, and accreditor requirements• Completed admission licensure for the State of Arkansas • Exceeded enrollment conversion budget for three consecutive start cycles

Greater Chicago Area

As the face of the franchise, my responsibilities were to greet each customer, determine what repairs and/or service their vehicle needed, and manage the workflow of all technicians. In addition, increase profitability by maximizing sales and executing retail promotions through all sale channels. Notable Achievements• Increase customer service satisfaction score by 7% through two week follow-up calls.• Reduce waste by 10% by streamlining technician workload and ordering process.• Zero customer complaints

Greater Chicago Area

My objective was to create an environment that inspired my team to demonstrate outstanding customer service, drive sale results, and resolve customers concerns on the initial contact. This was achieved by ensuring each representative understood the team goals, what actions to take to achieve those goals, provide constructive feedback, and administer corrective action as warranted. Notable Achievement • Number one wireless team 2007• Generated over $15,000 in revenue quarterly • 97% availability rate

Arlington Heights, Il

My role consisted of providing outstanding customer service by assisting customers with all billing and service inquires related to AT&T products and services. After customer’s concerns were addressed, recommendations were made for additional products/services and/or upgrade to current products/services. Furthermore, my position required supporting workforce management with daily schedules, managing vacation requests and call-offs, and ensuring that the call center availability rate stayed above 90%.Notable Achievement • Call abandonment rate of 1.0% on goal of 5%• Pilot team for Dish Network partnership • Lead team in wireless conversation rate of 11% on a goal of 7%

Naperville, Il

• Supervise 5-7 employees• Upgrade software and trouble shoot Sprint PCS handsets• Sale Sprint wireless and Long Distance service