Anthony Montague Email and Phone Number

• Keeping customers informed of incident progress, impending changes or outages• System documentation to include reviews and recommendations• Escalate service issues that cannot be completed within agreed service levels• Responsible for entering time and expenses in the MyITDepartment Helpdesk System• Enter all work as service tickets into MyITDepartment Helpdesk System• Review IT publications and online materials to remain up-to-date with current and future technologies• Complete assigned training and development tasks

ResponsibilitiesEffective shift management of the teamMotivate and lead the Team to deliver customer service to agreed WB standards, offering all customers a Warm Welcome and a Fond Farewell.Ensure all Team on shift sell additional products in a natural way by Suggestive selling appropriate products to every customer.Lead the shift to ensure the everyone can consistently provide excellent product knowledge and that they provide each customer with a Perfect Product every time.Ensures that the Team achieve the required standards for business dress consistently.Leads that Team to complete set responsibilities in a timely manner, meet brand standard service times, providing Speedy Service.Ensures that the Team maintain standards of cleanliness and comply with Company and unit policies and procedures Effective CommunicationRegular liaison with the UBM and Assistant Manager reference shift and team performance and opportunities.Communication to the team every shift (1:1, group, verbal and on Jam) Training and DevelopmentDevelopment of the team and personal development (on job and LMS)Team performance, training, coaching and development during the shiftManagement of poor performance using informal processes.Escalation of Poor performance issues that require formal intervention to the Assistant Manager and UBM Finance and securityEffective compliance with operational / finance procedures and controls whilst on shift.Security of Company assets on shiftContribution of ideas and suggestions to improve customer service and profitability within the unit

Manage sales and labour costsStock countsCustomer complaintsTill managementMicros tillsAssist with job interviews

11 (SA 2) - SiriusXM Campaign Night ShiftConvergys is a multi-national company which includes multiple businesses linked to it called SiriusXM which involved calling up Americans and persuade them into paying for a subscription to the SiriusXM satellite radio within their car, boat, plane & and handheld devices. My main duties included:Achieving sales and retention targetsAchieving a high level customer serviceEnsure calls made are of an excellent quality and build a report with the customer in order to match their needs.