Anthony Montecillo Email & Phone Number

Perth, Western Australia, Australia

⦁ Analyze and provide advice on the managerial methods and organization of a public or private sector establishment⦁ Conduct research to determine efficiency and effectiveness of managerial policies and programs⦁ Conduct assessments and propose improvements to methods, systems and procedures in areas such as operations, human resources, records management and communications⦁ Provide guidance and support to businesses on regulatory policies and procedures; ensure internal compliance with regulatory requirements; and prepare submissions and filings with regulatory bodies⦁ Plan the reorganization of the operations of an establishment⦁ May supervise contracted researchers or clerical staff.

Taguig, National Capital Region, Philippines

⦁ Consistently exceeded the monthly goals on Customer Experience and corporate sales at an average of 110% of the set target score.⦁ Achieved above the monthly goals on overall performance resulting to monthly commissions averaging 150% of the basic salary.

Makati

⦁ Earned the status of the only Subject-Matter Expert of the team within 1 year of tenure by successfully training and completing all processes.⦁ Successfully documented and endorsed all the 12 critical processes through publishing official work instructions for the Cost Basis team.⦁ Headed the transition team of 8 Cost Basis team members to their integration to the Retirements team.

⦁ Promoted to Officer Level 2 (Junior level) in the first year of service as one of the pioneers in an offshore customer service account for New Zealand Shell Cards.⦁ Gained Officer Level 3 (Senior level) after successfully leading 24 members, including 2 managers, to the GSAP systems training and migration for International Aviation.⦁ Appointed as Officer-in-Charge and directly assisted the Operations Manager in managing the teams’ leaves, working schedules and improvement coaching.

⦁ Promoted to Junior CSR Status after achieving zero transactional errors in process corrections for 12 consecutive months.⦁ Co-authored and tested an automation program which resulted to significantly improving the team productivity score by an average of 200%.

Bachelor Of Commerce - Bcom, Advertising

Activities and Societies: Granted Academic Scholarship and gained 50% subsidy on tuition from June 2001 until December 2004

Amg, Advertising

Activities and Societies: AdCreate Society - De La Salle University