• Responsible for complete day to day management of the hotel including management of cashflow andcreditors.• Negotiated commercial MIQ contract with MBIE and managed in conjunction with MIQ Manager• Increased Qualmark rating from 3.5 Bronze to 4 Star Silver business rating due to the improvementsmade to the public areas and rooms of the hotel as outlined below• Led an extensive hotel refurbishment program, including rooms, public areas and corridors to create amore modern interior. Also included replacing lifts to improve hotel presentation and increase speedand reliability. All aspects of this large-scale project were delivered on time and within budget.• Currently leading additional stage of hotel upgrade with the roll out of Smart TV technology to allrooms, delivering superior digital b viewing quality, enhanced TV options and apps.• Initiated part-time Sales Manager role resulting in the addition of 25 new corporate accounts in the first12 months and a 12.5% increase on corporate room nights, and a minimum increase of 7% annually ofcorporate/consortia and conference market segments in subsequent periods.• Successfully won a government tender for the 2020/2022 Fire and Emergency Volunteer Recruitbusiness which will deliver $450k in additional revenue and over 3,000 room nights per year over twoyears.• Replaced and upgraded the hotel website and booking engine and engaged a third party to partner onbuilding social media presence and promotional activities.• Brought payroll and account management in-house through the installation of IPayroll and Xero.Project managed the changeover of Property Management Systems from Choice Advantage toInfor HMS. The subsequent result of delivering HMS to the property was enhanced reporting,integration into back office platforms, greater engagement of customers via specific Infor ‘Tools’to drive return business and AI Market RM software. It also greatly assisted in specific alert levelswith online check-ins.

Responsibilities and achievements include:• Worked closely with Managing Director and hotel owner, with day to day management responsibility.• Increased occupancy by 4% annually.• Implemented cost controls with realised savings in excess of 8%.• Increased revenue turnover in rooms and conference centre by 15% year on year.• Successfully won a government tender for 2017/2019 for Fire and Emergency Volunteer Recruitbusiness which is worth $450k and over 3000 room nights per year on a 2-year contract

Responsible for complete day to day management of the hotel including cashflow and creditormanagement.• Managed annual hotel budget and Capex planning.• Implemented organisational restructure delivering annual savings of $90k.• Achieved an increase in Qualmark rating from 3.5 to 4 for the property which was dual listed.• Led the refurbishment of a block of 15 rooms, on time and within budget, delivering a $12 increaseannual average rate for these rooms and an increase in turnover of $50k.• During my tenure total revenue increased by $100k; rooms revenue by $300k and GOP by $200k.

During my tenure oversaw a yearly increase in occupancy by a minimum of 2% and rate of $3 per year.• Key contact for hotel famils and events.• Leveraged experience in all departments to assist in all areas of the hotel operations

Responsible for hotel budget and forecasting for Corporate Office• All recruitment activity for the hotel• Additional dual roles of payroll co-ordinator and purchasing for the hotel

Participated in handover to new company created via MFAT to complete a refurbishment andrevitalisation of the resort in readiness for a return to the Niuean Government.• Responsible for overall management of the resort in consultation with the Board• Created and implanted the hotel budget and financial planning• Oversaw sales and marketing via contracts, promotions with TMC’s and Niuean Tourism Office

• Assumed Body Corporate liaison role through owners.• Key contact for sales clients, attended industry events and proactively conducted sales calls.• Increased poor prior results in Online market by 15% or $75k annually.