• Successfully completed software upgrades and hardware replacements on time and within budget.• Worked closely with GM's on system maintenance and development, resulting in improvement of system performance.• Provided hands-on and remote training to 50+ employees on Toast POS.• Assisted with the implementation of new technology-related materials, including the set up and configuration for new project implementation.• Optimized online ordering systems and website layout/functionality.• Successfully managed IT assets for all locations.• Maintained server uptime of 99.9% for all locations, resulting in minimal disruption to business operations.• Managed LastPass Management Software resulting in a 100% password security compliance rate.• Monitored and managed failover systems and disaster/recovery protocols.• Successfully implemented cyber security protocols, including anti-virus and MDM for all locations• Managed VoIP Phone (Vonage) for all locations.• Managed Meraki (routers and switches) fro all locations, resulting in a 99.9% network uptime rate and minimal disruption to business operations.• Successfully managed O365 (Word, Excel, Office) for 50+ employees.• Successfully managed menu management for all locations,• Utilized Zoho Ticketing Systems to manage and resolve 100+ IT issues per month,• Utilized Basecamp and Guru to effectively communicate and collaborate with cross-functional teams, resulting in project completion.

• Provided primary support for 70-80 corporate users across multiple locations and supported over 500 people in agriculture,• Maintained relationships with 3rd party vendors and service providers.• Successfully maintained and troubleshooted day-to-day technical issues including phone systems (TPX phones and ShoreTel, Mitel), mobile devices, WIFI, Microsoft Desktops, Microsoft Office 2013, Exchange 2013, Windows Server 2016, tag printers (for labeling), software support (Microsoft NAV, Access, and related software)• Utilized RDS, Active Directory, File Servers, Intune, and 2FA to streamline IT processes and increase security.• Utilized VMware ESXi, Oracle Virtualbox, and Parallels to effectively manage and maintain virtual environments.• Utilized Microsoft Dynamics NAV to manage and streamline business operations.• Provided recommendations to senior management on improvements to IT infrastructure.• Traveled to all locations to implement new hardware/software and any upgrades needed.• Successfully implemented new ISP/Software and upgraded servers (2012 & 2016) with the help of MSP to maintain up-to-date infrastructure.• Updated users to the latest OS (Win 10) and changed out hardware (thin clients, thick clients)• Utilized Smartsheet/Agile software for project management.

• Successfully maintained and managed the IT environment for MGHQ and MDHQ, ensuring smooth operation and high user satisfaction.• Efficiently managed and supported Mac and Windows systems, resolving technical issues and providing timely assistance to users.• Managed AD Servers, File Servers, and Exchange 2016, ensuring data security and backup/disaster recovery plans were in place.• Streamlined asset management and office IT maintenance.• Onboarded/offboarded new and existing users, setting up email inboxes, office applications, user permissions, and VPNs• Successfully managed and supported enterprise apps such as Adobe Suite, Smartsheet, Office 365, Mymicros Reporting & Analytics, Google Suite, Camera Systems, and Ticketing Systems.• Deployed/administered MS Office Apps, Microsoft Exchange on-prem and OWA, Franchise Management Systems, SharePoint, and QuickBooks.• Resolved in-person and remote technical issues using LogMe In, Teamviewer, Webex Support, and Bomgar,• Successfully managed and supported A/V systems such as Zoom meetings, MS Teams, VOIP, Office@hand, Ring Central, and 8x8, ensuring smooth and efficient communication.• Managed MidiCi server, staging, imaging, shipping, and project tracking/management for all restaurant openings.• Managed all daily/weekly reporting such as PMIX Reports, KPI's, Gross/Net Sales, etc., providing accurate and timely information to senior management for decision-making purposes.• Successfully managed and supported POS systems for retail and restaurants such as Micros RES 3700, Micros E7, Franpos, Clover, Aloha POS, Simphony, and Harbortouch POS, ensuring smooth and efficient operations.• Provided primary support for corporate and franchise users, ensuring high user satisfaction and efficient operations.• Managed new restaurant openings and POS support, achieving a 90% success rate in deploying POS systems to Franchise Community of over 350 locations.

• Successfully programmed and integrated credit card terminals for over 100 merchants.• Assisted over 500 customers with technical issues related to credit card processing and online payment platforms.• Streamlined the financing process for merchants by implementing automated batch reports and reconciling statements.• Developed and maintained relationships with over 20 third-party vendors and service providers, resulting in faster issue resolution and improved customer experience.• Demonstrated strong adaptability by working on multiple projects simultaneously, resulting in on-time project completion.• Successfully programmed and integrated virtual terminals and POS systems, including Aloha, Micros, and PC America, resulting in increased payment processing efficiency and improved customer experience.• Achieved a 90% first call resolution rate by providing technical support over the phone and remotely using tools such as TeamViewer, ShowmyPc, and LogMeIn.