Achievements:Customer data cleansing project- Took over a project that was in-progress at the time of joining the company.- The aim of the project was to improve the quality of customer data, and to improve compliance with GDPR legislation.- This was achieved through: - Stakeholder Engagement - Ensuring that all users and owners of the data are fully engaged. - Data collection - Surveys sent to customers via post and online. - Data validation - Use of 3rd party company to validate data returns, where possible. - Testing - Creation of a testing strategy to ensure that all data has been loaded correctly, and associated test scripts. - Backup & Import - Creation and implementation of a backup, recovery, and import plan.Duties & Responsibilities:- Oversight of data changes throughout the principle systems.- Advisor on GDPR data concerns.- Data analysis, across a wide variety of data types, e.g. rent, customer, and property data.- Production of reports, both low and high-level, from said analysis.- Creation of new, updated processes to replace the outdated processes still in use.Languages used:- SQL- Visual BASIC

Software• SQL Server• Sage 200• Filemaker 14 Pro Advanced• Vecta CRM Suite• Appius Dotmailer• Flashback Video Creation Suite• MS ExcelProduct Price Management• Solely responsible for the administration of product pricing• Checking and setting up of customer discount groups in Sage 200• Validation and cleanup of RRP and Trade prices• Import/Export of prices into supporting systems (Filemaker & Sage)Website Administration• General administration of online retail/wholesale website• Creation of user accounts• Administration of online promotions• Basic HTML editing• Deployment of content• Integration and troubleshooting of back-end systemsData Cleansing• Customer account data• Customer discount groups• Customer contact dataLanguages• SQL• Visual BASIC

Management of factory production work orders, and control of factory material stock systems. Analysis of raw material usage, and production of high quality reports and Excel dashboards for senior management use based on this data.Production of weekly Materials Usage Variance reports.Identification of raw material over-use and manufacturing issues via the above data analysis. Improvements made to manufacturing processes based on this data, and refinement of Bills of Materials in order to ensure they truly represent manufacturing requirements.

Analysis and preparation of callcentre statistics for presentation to high profile external clients. Creation and maintenance of Oracle Report Builder reports, including SQL scripting.Creation of high-quality presentation Excel spreadsheets, in order to display raw data from Report Builder in an eye-catching yet concise and readily understandable format.Creation of ad-hoc reports to meet demands of business critical functions in very short timescales.

Project management of new-business timescale based projects, and leading of existing BAU contracts. Organisation and training of team members in order to meet said project requirements, and liaising between numerous departments both internally and externally in order to ensure a seamless delivery of products.Production and delivery of mobile-orientated technical information and support data via proprietary tools to both internally driven callcentres, and external clients. External knowledge made available for end-user/consumer use, and therefore required to be produced and published to high standards.Support and use of back-end systems in order to facilitate deployment, export and delivery of knowledge platforms. Creation of training and procedural documentation for business-wide consumption.Use of social media monitoring tools, coupled with in-house reporting and Google Analytics, to both pre-empt emerging technical issues affecting new mobile devices, and monitor the effectiveness of knowledge platforms to address known issues. Reports produced and knowledge deployed to clients to address the results of this analysis.Skill in use of Adobe Photoshop to process raw images to publication quality.

Production and delivery of mobile-orientated technical information and support data via proprietary tools to both internally driven callcentres, and external clients. External knowledge made available for end-user/consumer use on commercial websites, and therefore required to be produced and published to high standards.Testing of new devices and development-level builds of software for Android, Windows Phone, and iOS mobile device platforms. Production of technical knowledge based on testing for internal and external publication.Support and use of back-end systems in order to facilitate deployment, export and delivery of knowledge platforms. Creation of training and procedural documentation for business-wide consumption, and creation of new-product business processesSkill in use of Adobe Photoshop to process raw images to publication quality.

Telephone helpdesk support to end-user base of high-profile, external mobile industry clients. Coaching and mentoring of new staff members in an organised training environment, and handling of technical escalations.

Excavation and recording of archaeological sites.

Excavation and recording of archaeological sites.

Excavation and recording of archaeological sites.

Senior field archaeologist. Duties included managing teams of 6-8 archaeologists on-site, ensuring that work was completed to agreed timescales, and ensuring workload priorities were addressed as required.

Excavation and recording of archaeological sites.