Update incidents and request, while maintaining good communication with the end-user until issue is resolved. Install, configure and maintain various payment system devices. Ensures that proper version control is strictly adhered to, and that operational risk is minimized accordingly. Ensures resolution plans and reports progress to management. Communicate with site users regarding any system enhancements and or scheduled upgrades. PC hardware imaging, and configuration Perform systems administration for Office 365, Active Directory, and workstations across multiple locations Manage incidents according to urgency and impact Analyze, review and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements. Responsible for communicating any defects to vendors and application owners and for coordinating testing and implementation of fixes. Participate in technical and functional training classes as necessary or required.

Significant responsibility around Point of Sale (POS) maintenance and supporting critical business applications ranging from labor, food management, and catering systems utilized in the hospitality industry. Strong customer service, communication skills, analytical and problem solving skills

Pharmacy Desktop refresh and imaging, Wireless Zebra printer deployment, Hardware and equipment mounted installs.