Anthony Narvaez Email & Phone Number

New York, United States

New York, United States

• Currently servicing more than 4000+ users across EU & US offices including India, UK, Cayman Islands, China & more.• Work closely with sysadmins to fulfill service requests, password changes, laptop replacements & imaging, assist with Azure AD account edits, shift legacy Exchange Outlook accounts to current O365 environment, Okta push notification changes & assist with onboarding new hires• Break-fix technician for programs such as: CCH f(x) Engagement (& Axcess & WorkStation Scan), SurePrep, Datasnipper, Okta, Elite, Adobe Acrobat Pro, Quickbooks Premier & Enterprise, Office 365 Suite, XCM, BNA (Tax Planner & SuperForms), MS Teams, Client Portal, Cisco AnyConnect VPN• Knowledgeable of Poly™ / Cisco teleconferencing units as well as assist in configurations & break fixes across multiple offices (Philadelphia, Woodcliff Lake, Manhattan, Iselin, Minnesota).• Assisted & traveled to 5 major acquisitions and mergers from the likes of: REM Co, Lurie LLP, Hoffman Group, Lindsay and Brownell & P&N (Postlethwaite & Netterville), bringing all users over to EAG infrastructure and granting users access to legacy data & client information that has been imported over.• Perform hardware installations which include: monitors, monitor arms & VESA mounts, scanners, printers (HP, Brother, Canon, Fujitsu)• Work exclusively in the Ivanti Neurons & ITSM platform for all ticket and service request incidents of all employees• Perform mobile phone installations of EAG-issued apps such as Outlook, MS Authenticator, MS Teams, SharePoint, Concur, iTimeKeep, Replicon & WiFi connectivity to offices for both Android and Apple iOS environments.

Queens, New York, United States

○ Maintained the steady workflow of 15+ Makerbot™ 3D Printers○ Removed jammed filament which included replacement of filament feed.○ Maintained enterprise gaming-level machinery for official University-sanctioned Esports teams. (DellAlienware™ Aurora R7 series products)○ Installation of antivirus protection for both students and faculty (population 15,000).○ Knowledge of reimage programs (Deep Freeze management software) in case of OS failure or criticalsystem maintenance).○ Conducted full trouble-shooting support for system resets & hardware replacement (HDD) replacement as well as SSD (M.2) replacement & upgrade.○ Maintenance of 12+ iMacs, includes software iOS updates, troubleshooting issues such as freezing, missing programs or tutorial of a program if need be for any student or faculty member.○ Maintained 2+ VR stations for educational and public use for all students and faculty SJU members.(Facebook Oculus™ & HTC Rift™)

Bachelor Of Applied Science - Basc, Information Technology

Activities and Societies: Pi Delta Phi (French National Honors Society) - 2019

Information Technology