Anthony Naylor Email & Phone Number

Southport, Gb

Liverpool, England, United Kingdom

Wakefield, England, United Kingdom

As performance manager, I am responsible for developing and maintaining relationships with our key partners and ensuing the balance of a very close working relationship with the operation, to ensure that we are collectively achieving all of the key SLA’s and requirements. Should we not be achieving these, I am happy to contribute to do what is required to help other departments.I am focused on sustainable and profitable partnerships in order to ensure we maximise the value via new and… Show more As performance manager, I am responsible for developing and maintaining relationships with our key partners and ensuing the balance of a very close working relationship with the operation, to ensure that we are collectively achieving all of the key SLA’s and requirements. Should we not be achieving these, I am happy to contribute to do what is required to help other departments.I am focused on sustainable and profitable partnerships in order to ensure we maximise the value via new and existing relationships. I am directly responsible to produce all of the management information for our business partners including the FCA reporting and key SLA reporting. Managing performance and trends across the supply chain and all of our accounts and key partners for our group of businesses to ensure optimum performance. Show less

Nationwide

As the key Account Manager, I was responsible for the day-to-day management of all of our key accounts. I was the business lead for identifying new opportunities with a view to providing their solution for motorcycle claims.The role included assisting the senior team to achieve success with Plantec Assist and ensuring the business operated in line with the agreed budget and P&L. The role allowed me to gain experience to be comfortable handling budgets, reviewing monthly profit… Show more As the key Account Manager, I was responsible for the day-to-day management of all of our key accounts. I was the business lead for identifying new opportunities with a view to providing their solution for motorcycle claims.The role included assisting the senior team to achieve success with Plantec Assist and ensuring the business operated in line with the agreed budget and P&L. The role allowed me to gain experience to be comfortable handling budgets, reviewing monthly profit and loss results and overseeing process flows with the ability to make alterations where necessary in order to achieve the best customer journey. Show less

Southport, Merseyside, United Kingdom

As part of my role as relationship manager I was directly responsible for managing the existing accounts and building on the relationships in place with a view to increasing profitability and performance through regular conversations and team building.

I designed and built the new client liaison team, and our key objective was to be the link between all of the operational functions within the business, ensuring all of our clients received the updates required. As the function manager, I was responsible for the complaints handling of the business, ensuring we were adhering to FCA guidelines and producing monthly reporting into the business. Within the reporting, I included the route cause analysis and collaborated with all of the operational… Show more I designed and built the new client liaison team, and our key objective was to be the link between all of the operational functions within the business, ensuring all of our clients received the updates required. As the function manager, I was responsible for the complaints handling of the business, ensuring we were adhering to FCA guidelines and producing monthly reporting into the business. Within the reporting, I included the route cause analysis and collaborated with all of the operational teams and managers to improve processes and prevent future complaints. My role also included compliance, call audits and staff appraisals. Show less

As team manager I was responsible for overseeing the claims’ function ensuring customer and business targets and SLAs were met. I drove the key metrics from phone performance, day to day conversion figures ensuring moral remained high within the team. I achieved this by undertaking operational activities, including employee engagement, team meetings, training, process improvements.

As FNOL Team Leader, I was responsible for the day to day running of the team. Assisting the Operations Director with team performance, working towards set service levels that we had agreed together. Responsible for motivating the team and creating relationships with them to aid coaching and developing their skills.

As a Senior Claims Advisor, my role includes managing the progress of a claim from inception to financial conclusion, allocating relevant outsources (Credit Hire Agent, Solicitors, Engineers etc) to carry out remedial work. Assessing the validity of a claim and ensuring that repairs were authorised as well as ensuring that all facets of service delivery meet required standards. Dealing with customers courteously and helpfully, many of whom are distressed or anxious due to the nature of… Show more As a Senior Claims Advisor, my role includes managing the progress of a claim from inception to financial conclusion, allocating relevant outsources (Credit Hire Agent, Solicitors, Engineers etc) to carry out remedial work. Assessing the validity of a claim and ensuring that repairs were authorised as well as ensuring that all facets of service delivery meet required standards. Dealing with customers courteously and helpfully, many of whom are distressed or anxious due to the nature of their predicament. Involvement in producing MI reports for senior management staff and directors as well as a brief insight into handling claims involving personal injury. Have successfully handled arbitration level injury claims. Also involved in the training of new department members to company standards and requirements. I was responsible for producing a training manual that has now been implemented for use by all new team members. Show less

Bachelor Of Laws - Llb

Gnvq, Business Administration And Management, General