• Onsite SLA and Remote Support support Engineer for multiple clients• Install, configure and support all Microsoft and other application software (Desktop, Server and Network)• Technical hardware installation and troubleshooting (Desktop, Server and Network)• Technical troubleshooting on all IT related equipment and Software• Respond to and resolve support calls and emails at customer sites (through onsite and remote support)• Remote administration of workstations and server’s• Complete desktop configuration documentation for client sites and SOP• Execute orders and follow up service and repairs with external suppliers• Identify possible risks or problems and escalate to Division Manager• Collect and install stock when at clients• Maintain backup and recovery data when needed of server’s• Maintain site at optimal professional working level for the client’s best interest

• Onsite and remote support for multiple FTTH and SLA clients • Install, configure and support all Microsoft and other application software (Desktop, Server and Network)• Technical hardware installation and troubleshooting (Desktop, Server, Network and Fibre networks)• Office 365 exchange and share point installation and management• Technical troubleshooting on all IT related equipment and Software• Install and implement remote management software (Solar winds RMM)• Respond to and resolve support calls and emails at customer sites (through onsite and remote support)• Remote administration of workstations and server’s and weekly server checks and Backup checks• Complete desktop configuration documentation for client sites and SOP• Execute orders and follow up service and repairs with external suppliers• Identify possible risks or problems and resolve issues and be proactive• Maintain backup and recovery data when needed of server’s (Arcserve)• Maintain site at optimal professional working level for the client’s best interest• Research and development into new products • Build junior techs knowledge base and help them grow• Site Audits and site survey for new customers

• Onsite SLA support Engineer for multiple clients • Install, configure and support all Microsoft and other application software (Desktop, Server and Network)• Technical hardware installation and troubleshooting (Desktop, Server and Network)• Technical troubleshooting on all IT related equipment and Software• Respond to and resolve support calls and emails at customer sites (through onsite and remote support)• Remote administration of workstations and server’s• Complete desktop configuration documentation for client sites and SOP• Execute orders and follow up service and repairs with external suppliers• Identify possible risks or problems and escalate to Division Manager• Collect and install stock when at clients• Maintain backup and recovery data when needed of server’s• Maintain site at optimal professional working level for the client’s best interest

• Onsite SLA support Engineer• Install, configure and support all Microsoft and other application software (Desktop and Server)• General hardware installation and troubleshooting (Desktop and Server)• General troubleshooting on all IT related equipment and Software• Respond to and resolve support calls at customer sites (through onsite and Remote support)• Remote administration of workstations• Responding to monitoring system alerts• Complete desktop configuration documentation for client sites• Execute orders and follow up service and repairs with external suppliers• Identify possible risks or problems and escalate to senior engineer• Collect and deliver stock when required• Maintain backup and recovery when needed• Maintain site at optimal professional working level for the client’s best interest• Leasing with suppliers for exchanging faulty units

• Install, configure and support all Microsoft and other application software (Desktop and Server)• General hardware installation and troubleshooting (Desktop, Server and Networking)• General troubleshooting on all IT related equipment and Software• Respond to and resolve support calls at customer sites (through onsite and Remote support)• Remote administration of workstations• Voip systems setup and configuration.• Responding to monitoring system alerts• Complete desktop configuration documentation for client sites• Execute orders and follow up service and repairs with external suppliers• Identify possible risks or problems and escalate to senior engineer• Collect and deliver stock when required• Quotes clients on hardware and software and networking components