Anthony Nero Email & Phone Number

Respond to requests from customer or other agents and vendors, for Verizon broadband, entertainment and telecommunications products and services. Including validation of accounts and bills, arranging instillation, disconnection, or changes of service and products.Operation of computer with multiple software types used to, update and retrieve customer account data while simultaneously negotiating with customers and/or other Verizon employees, by telephone or via electronic systems to achieve customer resolution. Promote a positive corporate image and customer perception of Verizon and maintain high level of customer service on all contacts.

Accountable for Store operations including scheduling, sales, inventory management, net profit margins. Supervised performance of team members, through training improving efficiencies and customer experience.Maintained relationships with vendors and clients. To establish sales for consumer products and services.

Fiber Customer Support Analyst & Fiber Network Tech Series

Activities and Societies: C+, Networking, Computer Repair.Fiber Customer Support Analyst & Fiber Network Tech Series Certification issued

Organizational Leadership

• Customer Relationships • Strategies/Solutions • Process Redesign/Streamlining • Team Training & Mentoring

Bachelor Of Arts - Ba, Television Broadcasting Technology/Technician

Electronics Technology Certification, Electronics Technician

Activities and Societies: V.I.C.A Vocational, Industrial,Clubs Of America.

High School Deploma, General Studies