I am Anthony Norris, a committed IT Support Specialist at East Carolina University (ECU) in Greenville, NC, pursuing a Bachelor of Science in Cybersecurity with an anticipated graduation in May 2025.With extensive experience in delivering remote and in-person support, I excel in diagnosing technical issues and implementing effective solutions to enhance system performance. My expertise spans repairing and upgrading Windows and Mac devices, managing IT inventory, and leveraging tools like Microsoft Excel for efficient reporting and organization.I have hands-on experience in resolving IT tickets, troubleshooting software, and contributing actionable feedback to improve system reliability. Thriving in collaborative and hybrid work environments, I am dedicated to continuous learning and adapting to emerging technologies to provide exceptional support to users and organizations.