Anthony Notarangelo Email & Phone Number

Charlotte, NC, US

Charlotte Metro

Leader in Reprographics, Software and Hardware for Architects, Engineers, General Contractors and Manufactures. 2D and 3D Printing and Service.

Provide leadership and operational management which impacts standard customer service metricsInspire and motivate customer service organization to deliver consistently excellent customer serviceMaintains close, personal touch with employees at all levels in the customer service organization through regular communication venues including, communication.

Manages sixteen employees plus two managers from NC to TX.Handles all service related issues and repairs for the entire country.Oversees all repairs pertaining to audio, video, electrical and mechanical issues.Coordinates and schedules installation of equipment.Directly involved with inventory control.Conducts staff meetings.Hires new employees.Develops.

Acted as liaison between customers and our company.Directly handled resolution of service related customer complaints.Managed fifteen to twenty technicians.Responsible for handling customer service for the entire state of New Jersey.Recommended contract maintenance service agreement renewals.Visited top revenue generating accounts on a monthly.

Supervised technicians in assigned geographical area.Provided technical support to field staff.Troubleshoot and resolved equipment problems at customer locations.Handled all customer request as well as their complaints.Constantly trained each technician on new procedures and servicing office equipment as well as evaluated work performance and how well they.

Involved with troubleshooting repair of office equipment and reconditioning copy machines and facsimiles.Handled the responsibilities of a supervisor such as training other technicians and dealing with customer complaints.Responsible for personal inventory and always completed heavy daily schedules of repair and routine maintenance of office equipment.