Anthony Notarangelo Email & Phone Number

Charlotte, Nc, Us

Charlotte Metro

Leader in Reprographics, Software and Hardware for Architects, Engineers, General Contractors and Manufactures. 2D and 3D Printing and Service.

Provide leadership and operational management which impacts standard customer service metricsInspire and motivate customer service organization to deliver consistently excellent customer serviceMaintains close, personal touch with employees at all levels in the customer service organization through regular communication venues including, communication meetings, team meetings and employee interviewsBudget $ accountable for: revenue, service and associated gross profit and contributionResponsible for up to four managers, two dispatchers and 32 technicians.Handles all service related issues for North and South Carolina.Reports directly to the President.Responsible for all contract maintenance pricing.Develops service department budget.Review monthly P&L and develop action plans to meet budgetary requirements.Handles all hiring, terminations and performance reviews.Resolves all customer complaints.

Manages sixteen employees plus two managers from NC to TX.Handles all service related issues and repairs for the entire country.Oversees all repairs pertaining to audio, video, electrical and mechanical issues.Coordinates and schedules installation of equipment.Directly involved with inventory control.Conducts staff meetings.Hires new employees.Develops employees through training.Handles all annual reviews of employees.Orders all necessary parts for equipment.Resolves any customer complaints and inquiries.Inputs data for work orders and invoices.Responsible for all merchandise received.Makes sure that all repaired products are shipped to the customer in a timely manner.Submits payroll.

Acted as liaison between customers and our company.Directly handled resolution of service related customer complaints.Managed fifteen to twenty technicians.Responsible for handling customer service for the entire state of New Jersey.Recommended contract maintenance service agreement renewals.Visited top revenue generating accounts on a monthly basis.Handled equipment parts and tool inventory maintenance.Reported directly to the Vice President f Service.Assisted in the preparation of field service parts and training budgets.Observed and evaluated employee's performance.Responsible for the hiring and training of new field service technicians.Managed the professional development of field service personnel.Coached field service technicians with suggestions on performance issues.Reviewed all operating cost.Dealt with all resolutions rates and average response time related issues.Supervised all product installations.Assisted in the Troubleshooting of recurring failures on specific equipment.Contacted top business accounts to discuss service analysis.Resolved disputes and coordinated preventive actions with equipment manufacturers.Developed and maintained assigned field service territories.Responsible for many service related incentive programs for technicians as well as development to succeed in the service industry.Implemented action plans to meet and exceed budget goals.

Supervised technicians in assigned geographical area.Provided technical support to field staff.Troubleshoot and resolved equipment problems at customer locations.Handled all customer request as well as their complaints.Constantly trained each technician on new procedures and servicing office equipment as well as evaluated work performance and how well they related to the customers.Organized and conducted team meetings.

Involved with troubleshooting repair of office equipment and reconditioning copy machines and facsimiles.Handled the responsibilities of a supervisor such as training other technicians and dealing with customer complaints.Responsible for personal inventory and always completed heavy daily schedules of repair and routine maintenance of office equipment promptly and efficiently.