Anthony Mcgregor Email & Phone Number

Temple, Texas, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Mountain Home Air Force Base, Idaho, United States

• Directed, oversaw, and trained a flight of 80+ Airmen.
• Upheld and enforced official laws and guidance according to militaryinstruction.
• Maintained overall daily actions on F-15 fighter aircraft valued at $42million.
• Troubleshooted system components to deliver mission capable aircraft foron-time flights.
• Received the Air Force Achievement Medal Meritorious Service Award forfulfilling my role as Assistant Dedicated Crew Chief in support of 5deployment exercises and missions internationally.
• Performed critical flight control inspections leading to 100% accountabilityand 100% quality assurance pass rate for over 21 evaluations.

Saginaw, Michigan, United States

• Managed assigned teams of 15+ roadside assistance agents, providingreinforcement and coaching as needed.
• Sustained customer retention rates by diligently resolving escalated callsand discrepancies and presenting customer-centric solutions.
• Approved “out of threshold” dollar amounts for emergency services.
• Produced daily, weekly, and monthly quality reports and metrics to helpevaluate team performance.
• Challenged team performance by monitoring quality assessment andidentifying areas of improvement.

Saginaw, Michigan, United States

• Steered highly escalated calls into resolution, reducing assistance fromsupervisors.
• Applied prudent judgment and quick, calm response in escalated situationsto determine the proper course of action.
• Utilized computer technology to relay customer location and information todispatchers and local law enforcement in dire cases.
• Provided resolution in an empathetic, tactful manner ultimately buildingcustomer trust and increasing retention.
• Redirected calls as needed and worked with supervisors to address anyoutstanding issues or concerns.

Saginaw, Michigan, United States

• Carefully considered privacy and compliance standards when relaying detailed, sensitive information to customers, managers, and clients.
• Applied skills in data analysis to research, process, and resolve customer questions about insurance, benefits, and quality-care issues.
• Demonstrated ability to handle a high volume of inbound calls while managing inquiries in a competent manner.